We are looking for an experienced and forward-thinking AI & Telephony Collections Product Owner to lead the digital transformation of our Collections function. This role will be pivotal in driving the design, development, and implementation of
AI-driven capabilities and telephony enhancements to improve recovery rates, and operational efficiency.

The adecuado candidate will combine strong analytical and strategic thinking with hands-on experience in AI technologies, telephony platforms.

Challenges that await you:

AI Strategy and Implementation

Define and execute the AI roadmap for Collections , focusing on improving customer contact efficiency, segmentation, and recovery performance

Lead the design, testing, and deployment of AI voice bots and
conversational AI (both internally developed and through external vendors)

Collaborate with data science, engineering, and operations teams to integrate machine learning models for risk segmentation, optimal contact strategy, and payment prediction

Evaluate and select AI partners and platforms ; manage relationships with external technology providers

Ensure AI tools comply with local regulations , data privacy, and ethical AI standards

Telephony Strategy and Optimization

Own the telephony product roadmap for the Collections area, ensuring robust infrastructure and continuous improvement of KPIs such as contact rate, right-party contact, call quality, and agent utilization

Partner with internal telephony and IT teams to enhance system stability, reporting, and routing logic

Design and execute A/B pilots to test new dialing strategies, call routing setups, and campaign optimizations

What makes you a great fit:





Bachelor’s degree in Business, Engineering, Computer Science, or related field

4+ years of experience in product ownership, digital collections, or telephony strategy (preferably in financial services or fintech)

Strong knowledge of AI technologies , conversational AI, and voice automation solutions

Proven track record in A/B testing, performance analytics, and continuous improvement initiatives

Excellent analytical and communication skills, with ability to translate data into actionable insights

Fluent in English

Your bonus skills:

Experience managing telephony systems (Genesys, Avaya, Amazon Connect, or similar)

Experience in digital or neobank environments

Knowledge of collections processes

Experience managing vendor partnerships and technology integrations

Spanish is a plus

Our ways of working:

Innovative Spirit: A commitment to creativity and groundbreaking solutions

Honest Feedback: valuing open, transparent communication

Supportive Team: a strong, collaborative community

Celebrating Achievements: recognizing our wins together

High-Tech Environment: a team full of smart and revolutionary people who date to challenge the status quo of incumbent finances

Our benefits:

Relocation support to one of our hubs — Mexico, Cyprus, Spain or Serbia — with assistance for the employee and their family

Flexible work from one of our offices or remote

Healthcare Coverage

Education Budget: Language lessons, professional training and certifications

Wellness Budget: Mental health and fitness activity reimbursements

Vacation policy: 20 days of annual leave and paid sick leave

📌 AI & Telephony Collections Product Owner (Xico)
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📍 Xico