Concord Servicing, a leading financial services company, is currently seeking a Collections Agent. The successful candidate will be responsible for helping the company recover overdue loan payments, communicating with customers to find payment solutions, and safeguarding the company's financial assets. Concord is a full-scope loan servicer that delivers compliant, versátil, and scalable portfolio servicing solutions to meet the demands of loan originators and capital providers, ensuring the best possible experience for their customers.
The Collections Agent will play an important role in the company's operations as they help ensure the stability of the organization's financial standing. The ideal candidate should be knowledgeable of collections processes and regulations. They should also possess strong communication skills, be detail-oriented, and have a proven aptitude for problem-solving.

Responsibilities Contact customers by telephone to determine the reason for delinquency and resolve accounts in full in accordance with Concord’s procedures, client specifications and in compliance with the FDCPA and State Regulations.
Consistently represent Concord in a professional manner.
Locate customer contact information using various databases and systems (skip-tracing).
Document all interactions with customers and update applicable account information.




Able to react to change productively and handle other tasks as assigned.
Typing, computer skills, Microsoft products (Word, Excel, etc.)
At least two years of collections experience preferred
Complete knowledge of relevant federal regulations and/or the Fair Debt Collection Protection Act preferred
Excellent analytical, communication, and negotiating skills
Communicate information and ideas clearly through both speaking and writing
Ability to work well on a team and focus on results; adaptable and flexible
Ability to listen carefully, probe for additional details, and ask targeted questions to gather and integrate information
Ability to persuade others to change their minds or behavior
Ability to maintain composure in difficult situations
Plan and prioritize multiple work tasks
Detail oriented/organized style
Ability to meet goals and deadlines in a fast-paced, stressful environment
Ability to read, write and speak English fluently. Bilingual (English/Spanish) a plus.
Schedule with require a minimum of 1 evening per week and 2 Saturdays per month.

Base Salary 10,600 pesos
Hiring monthly bonus 7,000 pesos for starts
Internet Bonus 400 pesos
Grocery tickets 2,000 pesos
Health, life and dental insurance

📌 Collections Agent (Ciudad de México)
🏢 Concord Servicing
📍 Ciudad de México