Description The Pepperstone story started in 2010. We know what it’s like to trade the world’s markets. Our team describes us as a place for the curious and the driven, and we like to do things a little differently; as a transformative global fintech, we’re digital, nimble, connected, and united in our vision to create a better way to trade.
We thrive on progress – for our clients and for ourselves. Our organisational culture is ever-evolving, vibrant, diverse, global, and results-focused. You’ll find our 550+ team currently across 11 locations and 9 time zones.

The Role As our Retention Manager , you will be responsible for retaining and growing Pepperstone’s retail client base in LATAM. You’ll reactivate dormant clients, engage active traders, and build strong relationships to enhance service and increase revenue potential. This is a phone-based role focused on delivering tailored solutions, promoting educational tools, and advising on trading strategies and market events.
Your key responsibilities will include:
Building relationships with clients across multiple channels to increase engagement and longevity
Using industry sources and external channels to generate referrals and funding
Securing premium clients by offering differentiated market knowledge and personal service
Achieving sales targets
Advising retail clients on market trends and trading strategies
Sharing market analysis and trade opportunities to maintain client interest
Planning and executing client events, including premium experiences
Collaborating with internal teams (marketing, operations, risk, development) to support initiatives
Attending face-to-face meetings and luxury client events to nurture relationships
About You You’ll bring:
Minimum 3 years’ experience in a similar role, ideally in phone-based sales
Background in account management or working with high-net-worth clients
Strong understanding of financial markets and trading strategies
Experience with MetaTrader 4 and cTrader platforms
Bachelor’s degree in finance, business,



or related field (highly regarded)
Fluency in English and ideally a second language
Excellent collaboration and relationship-building skills
Strong communication, negotiation, and conflict resolution abilities
Critical thinking and sound decision-making
Ability to learn quickly and coach others
Comfort working with numbers and data
Willingness to travel across LATAM and occasionally overseas
Commitment to Pepperstone’s values and continuous learning
Why You Will Enjoy Working With Us Competitive salary structure including company bonus scheme
Genuinely collaborative and friendly culture
Adaptable and hybrid working
Remote working option – work from anywhere for up to 6 weeks per year
Ongoing personal development & learning opportunities
Paid annual leave and paid sick leave
3 paid volunteering days per year & Workplace Giving Program
Periodic recognition and reward programs for outstanding performance
Frequent events and celebrations
Employee Assistance Program & Wellbeing Initiatives

More about Pepperstone
We’re a regulated online Forex and CFD trading platform. With the scale of a global fintech and the agility of a start-up, we arm our clients with everything they need to take on the global markets with confidence. You will be part of a wider passionate and friendly team, and whilst things may not always go to plan, we learn quickly and move forward with impact. To learn even more visit https://pepperstonecareers.com
We understand it’s important to do due diligence on a prospective employer, and see what our team is saying on Glassdoor. We respect our team members’ experiences and will never pay to remove a negative review.
Pepperstone is an equal-opportunity employer. We are passionate about building a diverse workplace and strongly encourage applications from any background.
“We are a 2025 Circle Back Initiative Employer – we respond to every applicant”.
We will be reviewing applications as they come through, so if this is an opportunity that excites you, don't wait. Express your interest by clicking the apply button below as soon as possible.

📌 Retention Manager (Ciudad de México)
🏢 Pepperstone
📍 Ciudad de México