Sutherland is seeking a leadership-oriented and self-motivated person to join us as a Team Manager for Sales. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
**Managers in this role get to**:
**Impact the business**: By driving results aligned with stated goals for performance metrics, telephony metrics, utilization, productivity, attendance and attrition.
**Manage administrative responsibilities**: Such as attendance tracking, queue administration, and corrective delivery.
**Influence the lives of others**: Develop, train, and manage team members.
**Strengthen relationships**: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.
**Keep morale high**: Ensure motivational programs are in place and encourage frequent recognitions.
**Impact the bottom line**: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.




**Define Sutherland’s reputation**: Oversee and manage performance and service quality to guarantee customer satisfaction.
**Keep leaders informed**: Relay important information in the form of timely and accurate reports.
**Qualifications**:**
- Experience in managing a team of work-from-home direct reports
- Experience and knowledge in sales
- A Bachelor’s degree
- Demonstrated leadership skills; the ability to take the lead in making improvements and resolving issues
- Strong verbal and written communication skills; the ability to communicate in a clear, constructive, and professional manner
- Strong customer-orientation when managing communications and issues
- The ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives
- A pro-active attitude towards developing trust and professional rapport with employees and team members; the ability to be a team-player
- Must have completed phase 1 of TMU

📌 Associate Manager - Team Manager Sales (Monterrey)
🏢 Sutherland
📍 Monterrey