Based on specialized technical knowledge of company’s products (goods and/or services) acts as the
customer’s contact regardings billing, warranty services, product specifications as well as scheduled
shipping and shipping information
- Handle customer orders and give excellent customer service,
- Follow Brady’s guiding values,
- Actively work for continuous improvement together with other employees,
- To continuously keep up and follow up a high delivery performance and low costs.
Responsibilities and Authority / Responsabilidades y Autoridades:
- Enters timely and accurate orders according to departmental standard work procedures using Order Management Software and SAP.
- Reviews incoming orders for all special requirements such as terms and conditions, special pricing, quotes, etc; as they are received.
- Works with customers to resolve any discrepancies between the purchase order and the operating system.
- Assigns the appropriate delivery block on problematic orders, thoroughly documents detailed notes.




- Completes daily follow up for customer’s purchase orders resolutions.
- Capable and willing to take on stretched assignments (such as new processes and/or responsibilities)
- Support management with new hires onboarding, job shadowing and training when required.
- Understands the need for escalation to leadership relative to barriers that impede order entry or release of purchase orders.
- Accountable to hit individual metrics and team metrics, and order entry accuracy and cycle time.
- Collaborates cross-functionally with Operations, Customer Service, Quality, and Master Data.
- Ensures Brady orders are fully compliant relevant to SOX, ISO, AS9100, OSHA and ANSI requirements.
- Performs core job responsibilities with limited supervision and in accordance with standard operating processes.
**Job Types**: Full-time, Permanent
**Salary**: From $4,500.00 per week

📌 Order Management Representative (Tijuana)
🏢 W.H Brady
📍 Tijuana