Under the supervision of the Implementation Engineering Team Leader, manage the technical implementation process (planning, installation, and documentation) of Retailnext products and analytics for various customer accounts assigned to you and facilitate training for colleagues, vendors, and integrators
Responsibilities:
Be the main point of contact for integrator escalations during assigned deployments
Ensuring accurate, efficient and effective deployments
Maintaining the quality of work
Monitor and document vendor performance as per vendor management expectations
Work as Operationally required
Skills:
Ability to complete all types of RetailNext installations independently
Ability to complete RetailNext Implementations within our company standard
Ability to navigate RetailNext tools and software systems to attend to general administrative items related to the role.
Ability to make informed and sound decisions during live installations to ensure proper configuration.
Ability to lead meetings
Ability to work independently without supervision
Ability to make sound decisions under pressure
Knowledge:
Have a moderate understanding of all deployment-related processes
Strong experience implementing network systems (software and hardware)
Intermediate-to-advanced understanding of TCP/IP networking information
Intermediate-to-advanced understanding of UNIX commands
Ability to read site surveys, photographs, and floor plans in order to accurately scope where RetailNext should place its hardware during installation for optimal coverage
Talents:
Ensuring the vendors are effectively managed to ensure implementations meet project deadlines.
Ability to manage fluid environment due to the variability of installs, and ensure they are done.
Articulate yourself in a professional manner (Internal/external), being able to properly coordinate complete implementations.
What's it like to work here?
Remote Work
Work from anywhere for 90 days yearly
Autonomy & Growth
Adaptable schedules, ownership, career investment
Customer Obsessed: Everything we do is for our clients.