Job functions:
- Follow-up warranty cases, service/credit issues, and customer complaints.
- Escalate cases with other teams to provide a final resolution to the customer.
- Recommend potential products or services to the customers.
- Identify and assess customers' needs to achieve satisfaction.
- Keep records of customer interactions using a ticketing system.
- Prepare reports to measure customer's voice or satisfaction.
- Achieve monthly KPIs.
**Requirements**:
- High school diploma or equivalent; college degree preferred.
- English proficiency: Advanced level (written and verbal)
- Excellent communication skills (written and verbal)
- Active listening and problem-solving skills
- Ability to multi-task, prioritize, and manage time effectively.
- Customer orientation and ability to adapt/respond to different types of personalities.
- Team player
- 100% on-site job.



Open to changing the job location in a few months within Merida.
- A solution oriented and customer centric mindset
- Excellent customer service focus and passion for exceeding client expectations.
- Detail-oriented and organized with a strong sense of accuracy.
- Positive and professional attitude with a willingness to learn and grow.
- Experience working with international clients, primarily from the USA.
- Experience with CRM/Ticketing systems - preferred.
**La vacante es en Merida, Yucatán.**
Tipo de puesto: Jornada completa
Salario: $11,000.00 - $13,800.00 al mes
Horario:
- Diurno
Prestaciones:
- Opción a contrato indefinido
- Uniformes gratuitos
Idioma:
- Inglés (Obligatorio)
Lugar de trabajo: Empleo presencial

📌 Customer Care Representative (Mérida)
🏢 Diamoro Mex
📍 Mérida