**Responsibilities**:
- Directly manages a team of up to 25 associates to achieve individual and team performance goals.
- Coaches and mentor the team to a customized client base handling client requests and delivering a remarkable client experience. Manage various performance and productivity objectives through the use of sales force and various other systems
- Provides leadership, guidance and feedback on individual performance using side-by-side coaching and development on client requests both verbal and written
- Creates and fosters a trusting and engaging work environment with a focus on employee retention
- Ensures a culture of accountability, integrity and respect
- Participates in various group projects and continuous quality improvement activities
- Participates in recruitment activities as needed
**Qualifications**:
- 2-5 years relevant experience
- Ability to communicate with employees in a positive manner encouraging awareness and performance skills
**Education**:
- Bachelor’s/University degree or equivalent experience




- Customer Service
- Experiência y manejo de grupo (personal a cargo)
- Conocimiento en productos y servicios bancarios (cartas, factoraje, derivadas)
- Análisis de bases de datos, KPI´S, escalamientos.
- Experiência en reporteria y manejo de bases de datos (excel intermedio avanzado)
- SQL- ACCESS deseable
- **Job Family Group**:
Commercial and Business Sales
- **Job Family**:
Client Service
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.
View the **EEO Policy Statement**.
View the **Pay Transparency Posting

📌 Gerente Back Office Personas Morales (Ciudad de México)
🏢 Citi
📍 Ciudad de México