Concord is a full-scope loan servicer delivering compliant, versátil, and scalable portfolio servicing solutions to meet the demands of loan originators and capital providers – and their customers – in multiple asset classes. We are service-focused innovative thought leaders leveraging proprietary technology to deliver comprehensive, configurable, and customizable servicing solutions. Our subject matter experts proactively partner with clients to maximize portfolio performance at a competitive price.
We are looking for a bilingual (English and Spanish) Collection Representative to join our team. The Collection Representative is responsible for collecting outstanding payments. You will strike a balance between maintaining trustful relationships and ensuring timely payments. Our Collection Representative should exhibit professionalism and trustworthiness. You should have excellent communication and negotiation skills, as well as an ability to work independently.

Collect payments on overdue accounts and locate debtors to make collection arrangements.
Outbound collection calls on accounts from 16 – 180 days delinquent (Predictive Dialer and/or manual)
Speak to debtors on behalf of the client using clear language,



explaining their amounts owing and determining a plan of action.
Receives payments over the phone via Credit Card or check
Document customer accounts in an accurate and timely manner
Sending letters, statements, and payment histories
Handling customer complaints and resolution paperwork
Maintain and achieve monthly goals
Able to react to change productively and handle other tasks as assigned
Call center/collections experience
FDCPA and State Regulations
Excellent analytical and communication skills. Good grammar, voice and diction
Knowledge of loan calculations
Adequate Typing skills, 10 Key, Word, Excel, Microsoft Outlook
Ability to read and interpret documents such as operating and maintenance instructions and procedure manuals
Ability to read, write and speak English fluently. Bilingual (English/Spanish) a plus
Must be willing and able to work in excess of 40 hours per week when business conditions or special projects make such scheduling necessary
Salary 10,600
Guaranteed Bonus 7,000 first month
Food Vouchers 2,000
Internet Bonus 400
Medical Insurance
Life Insurance
Dental Insurance

📌 Collections Representative (Ciudad de México)
🏢 Concord Servicing
📍 Ciudad de México