**DYNAMICS 365 - SUPPORT ENGINEER - Power Platforms**
**Location - Hybrid (Guadalajara, Mexico)**
**Fulltime**
**Overview**
This position will require you to deliver product support On-Call schedule.
**Responsibilities**
- Be part of a team and develop your skills as you solve complex technical issues in
Microsoft Dynamics 365 product group
- Deliver digital support experiences that create efficiency and value for our customers,
our people and Microsoft.
- Demonstrate customer obsession and commitment to customer success in all
interactions. Deeply understand our customers and deliver customer desired outcomes.
- Develop specialized expertise by supporting Microsoft Dynamics 365 for Operations.
- Document your knowledge and share it with others.
- Use tools for debugging and root cause analysis.
- Provide in-depth technical support for customer service delivery via telephone, written
correspondence, or electronic service regarding technically complex, escalated
problems.
- Engage and collaborate with other Microsoft groups, including escalation teams and the
development team, in gaining resolution to critical, complex issues.
- Represent Microsoft professionally in customer and partner onsite visits, where travel
may be required.




- Create advanced online technical content including Knowledge Base articles, training
documents, blogs, etc.
- Participate in planned team-wide shift rotations to cover business needs, including 24x7
“On-Call” responsibilities and extended (evening shift).
- Present technical content to various audiences including customers, partners, and
internal stakeholders
**Required Qualifications/Skills**
- Minimum 2+ years of experience in developing, testing, and deploying flows with Power Automate
- Should have expertise on below:
- PPAC, Licensing, Canvas Apps and Model Driven Apps, AI builder
- Data Flows, DLP policies, Solutions, Gateways, Custom connectors
- Power Automate Desktop (PAD), Power Virtual Agents (PVA)
**Preferred Qualifications**
- 2+ years in a customer facing service role in any capacity
- Strong customer service, accurate and logical problem solving
- Experience in creating technical documentation and sharing knowledge with others through training delivery and mentoring
INDMEX
Tipo de puesto: Jornada completa, Por tiempo indeterminado
Horario:
- Lunes a viernes

📌 Dynamics 365 - Support Engineer - Power Platforms (Guadalajara)
🏢 Avanciers
📍 Guadalajara