Telesales Team is engaged in tasks related to customer acquisition, cold calls, and telemarketing. The team is responsible for operational efficiency and data-driven operational decision-making, customer acquisition costs, as well as optimizing internal systems through A/B testing.

We are looking for a Senior Product Analyst to transform how our Telesales team operates — from hiring and retaining the right agents, to detecting fraud, lowering acquisition costs, improving the CRM system through A/B testing, and implementing AI solutions.

Challenges that await you:

Strengthen and expand the existing analytics framework, ensuring reliable, business-ready data

Build dashboards and models to track agents performance, understand costs of telesales, build ops planning system

Coordinate analytics-driven processes across stakeholders, making data a core part of operational decisions

Analyze performance trends, identify churn drivers and potential fraud, and recommend actionable solutions

Improve the CRM client application form with new features, data prefill, and A/B testing to boost conversion and reduce costs

Conduct research to define high-performing agent profiles and guide recruitment and retention strategies

What makes you a great fit:

3+ years of experience as a data or product analyst, preferably in fintech or big tech





Strong SQL skills and proficiency with BI tools (Tableau, Power BI, or similar)

Proven experience in A/B testing, statistics, and data-driven decision-making

Strong understanding of business drivers and ability to make sound decisions

Experience in driving data-driven decision-making and building both analytical infrastructure and team processes

Excellent communication and stakeholder management skills

Strong academic background (top universities are a big advantage)

Willingness to relocate to Mexico

Our ways of working:

Innovative Spirit: a team from the best technical universities

Honest Feedback: valuing open, transparent communication

Supportive Team: a strong, collaborative community

Celebrating Achievements: recognizing our wins together

High-Tech Environment: a team full of smart and revolutionary people who dare to challenge the status quo of incumbent finances

Our benefits:

Relocation support to our hub in Mexico with assistance for the employee and their family

Adaptable hybrid work from our office

Healthcare Coverage

Education Budget: Language lessons, professional training and certifications

Wellness Budget: Mental health and fitness activity reimbursements

Vacation policy: 20 days of annual leave and paid sick leave

📌 Product Analyst Senior [Telesales Ops] (Ciudad de México)
🏢 Plata Card
📍 Ciudad de México