Overview:
What you will do:- Act as product technical liaison between support and development teams.- Communicate technical product and solution expertise to internal and external customers.- Exhibit a commitment to customer service while building customer partnerships.- Expertly utilize support tools (Salesforce, Teams, etc.) to expedite case resolution.- Follow operational guidelines for interacting with other associates.- Fully document all case interactions and author Knowledge Base solutions.- Provide updates and case statuses to customers and management.- Successfully understand and triage customer issues, conducting any necessary technical research (code review, database queries, traces, debug, etc.) or team collaboration.- Use customer service, communication and problem-solving skills to solve inquiries from Blue Yonder customers.- Work as a support team member to utilize technical skills and product expertise helping to resolve customer product issues.
What we are looking for:
- Bachelor’s degree in Software Engineering or Computer Science.-
- Good SQL knowledge, experience working with PL/SQL and Oracle databases.- Capable of reading and understanding Unix batch scripting- Good communication skills, both in Spanish and English-
- Strong teamwork skills, but also capable of working independently- Strong analytical and problem solving skills
Nice to have:
- Programming experience




- Experience working with Control-M
- Knowledge or experience working with Cloud or Saas environments
BLUE YONDER offers:
- Highly professional environment of top international industry experts- Strong investment in employee skills development- Excellent development abilities and further growth potential- Clear independence and empowerment- Permanent job contract- Highly competitive salary and benefits package- Paid parental leave & holidays.- Major and minor medical insurance- Law benefits and superior benefits
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like ours? Find out here:
Core Values
- Diversity, Inclusion, Value & Equality (DIVE)
is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonder's inaugural
Diversity Report
which outlines our commitment to change, and our
video
celebrating the differences in all of us in the words of some of our associates from around the world.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

📌 Support Engineer Ii (Monterrey)
🏢 Blue Yonder
📍 Monterrey