Additional Locations: N/AnnDiversity - Innovation - Caring - Integral Collaboration - Winning Spirit - High PerformancennAt Boston Scientific, weu2019ll give you the opportunity to harness all thatu2019s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, weu2019ll help you in advancing your skills and career. Here, youu2019ll be supported in progressing u2013 whatever your ambitions.nnWhat We Are Looking FornnAbout the RolennWe are seeking a passionate and service-oriented Senior Customer Care Representative to deliver an exceptional customer experience aligned with Boston Scientificu2019s values. The ideal candidate will possess strong communication and problem-solving skills, with the ability to manage complex customer inquiries, complaints, and service requests efficiently and empathetically. You should be comfortable navigating CRM, ERP systems like Sales Force and SAP, documenting interactions, and coordinating across internal teams such as Sales, Regulatory, Finance, and Logistics to resolve issues and deep OTC (Order to Cash) knowledge for Order management administration. We value proactive individuals who can identify upselling opportunities, recommend support programs, and continuously strive for improvement in service delivery. A keen eye for detail, a commitment to compliance and quality, and a customer-first mindset are essential. You will play a critical role in representing our brand, building trust with clients, and ensuring their needs are met with speed, accuracy, and professionalism. If you thrive in a collaborative environment and are driven by purpose and performance, we invite you to join our team and make a difference in patientsu2019 lives around the world.nnRequired Qualifications:nn * Experience: Minimum 3u20135 years in a customer service or client-facing role, preferably in the medical device, pharmaceutical,



or healthcare industry.n * Education: Bacheloru2019s degree in Business Administration, International Business, Communications, Accounting, Industrial Engineering or similar.n * Technical Skills: Proficiency in CRM platforms (e.g., Salesforce) and Microsoft Office Suite (Excel, Outlook, Word) and ERP preferably SAP.n * Demonstrated ability to manage complaints, resolve issues effectively, and maintain a positive customer experience.n * Strong knowledge of Order Management workflow and OTC (Order to Cash).n * Strong interpersonal skills with empathy, patience, and professionalism.n * Moderate knowledge of accounting movements like Billing, Credit/Debit Notes, Free of Charge Billing.n * Ability to work cross-functionally with internal departments such as Sales, Finance, Regulatory, and Logistics, Planning, etc.n * Excellent verbal and written communication skillsnnnnDesire Qualifications:nn * Intermediate to advanced English proficiency 70%n * Strong attention to detail and ability to prioritize multiple tasks under tight deadlines.n * Solves problems considering common practice or procedures; determines appropriate action by analyzing possible solutions and their impact on the business or technology using practical experience, judgment and precedentsn * Receives a moderate level of guidance and directionn * Understanding of quality systems and regulatory requirements in a highly regulated industry supporting the internal and external audits.nnnnRequisition ID: 626040nnBoston Scientific transforms lives through innovative medical technologies that improve the health of patients around the world. As a global medical technology leader for more than 45 years, we advance science for life by providing a broad range of high-performance solutions that address unmet patient needs and reduce the cost of healthcare. Our portfolio of devices and therapies helps physicians diagnose and treat complex cardiovascular, respiratory, digestive, oncological, neurological and urological diseases and conditions. Learn and follow us on LinkedIn.n

📌 Customer Care Representative III / Customer Service Representative III | CDMX (Ciudad de México)
🏢 Boston Scientific
📍 Ciudad de México