## nCompany:nnQualcomm Intl Inc., Mexico Branch Officenn## Job Area:nnHuman Resources Group, Human Resources Group u003e HR Shared ServicesnnGeneral Summary:nnAs a member of Qualcommu2019s HR Shared Services team, you will thrive in a dynamic contact center environment, dedicated to addressing and resolving HR inquiries from employees, managers, and fellow HR team members. In this role, you will provide essential support for general HR policies, programs, processes, and human capital tools.nnThis role requires full-time onsite work in Mexico City (5 days per week). nnMinimum Qualifications:nnu2022 Bacheloru0027s degree. nOR nAssociateu0027s degree and 2+ years of Human Resources work experience. nOR nHigh School Diploma or equivalent and 4+ years of Human Resources work experience.nnPreferred Qualifications:nnu2022 Bacheloru0027s degree in Business Administration/Management, Human Resources, or related field.nnu2022 1+ year of HR Shared Services or Human Resources work experience.nnPrincipal Duties and Responsibilities:nnu2022 Documents accurate case notes for straightforward inquiries following each phone call, webportal chat, or online employee case submission; opens case management tickets for any unresolved issues and refers case to the appropriate expert for problem resolution.nnu2022 Uses FAQs, scripts, and applies basic HR knowledge to assist employees at all levels; searches HR webportal and knowledge base system for relevant information to provide answers to employee questions. nnu2022 Assists customers with any problems encountered while using HR self-service tools for employee transactions (e.g., data changes, onboarding, separations, benefits administration, performance management, compensation, job postings, etc.); displays candor, respect, and fairness. nnu2022 Answers basic inquiries for industry leading Human Capital Management Tools such as Workday modules, ServiceNow, Bswift, Eightfold, etc. nnLevel of Responsibility: nu2022 Works under supervision.



nu2022 Decision-making affects direct area of work and/or work group. nu2022 Requires verbal and written communication skills to convey information. May require basic negotiation, influence, tact, etc. nu2022 Tasks require multiple steps which can be performed in various orders; some planning, problem-solving, and prioritization must occur to complete the tasks effectively.nnApplicants: Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail or call Qualcommu0027s toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries).nnQualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.nnTo all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications.nnIf you would like more information about this role, please contact Qualcomm Careers.n

📌 HR Shared Services Specialist, Associate (Ciudad de México)
🏢 Qualcomm
📍 Ciudad de México