Description
We are looking for Virtual Professionals based in Mexico. This is a fully remote position for the role of Spanish-Speaking Property Management Operations VA.
Applications with an introduction video attached will be prioritized.
Due to the fully remote nature of this role, it is important that candidates are comfortable communicating on video calls.
Role Summary
This role exists to take operational pressure off the owners by owning the day-to-day execution of rental property operations across listings, tenant coordination, rent tracking, maintenance coordination, and lease administration.
You will be the operational follow-through layer between tenants, vendors, platforms, and ownership. That means you are expected to keep workflows moving without waiting to be told every next step.
This is not a passive admin role. You will manage multiple active properties, communication channels, and deadlines simultaneously while maintaining clean records and fast response times.
Success in this role looks like:
Listings staying active and competitively priced
Tenants getting timely responses without owner involvement
Rent payments being accurately tracked
Maintenance requests getting resolved without constant follow-up from ownership
Lease timelines being proactively managed before issues happen
You will work inside structured workflows, but you are also expected to notice breakdowns, gaps, delays, and repetitive friction points and flag them early.
This role is not for candidates who:
need constant supervision
struggle with fast-moving operational environments
miss details across multiple systems
become overwhelmed switching between tasks and communication channels
Fluent Spanish communication is mandatory because you will coordinate directly with tenants and vendors.

Core Responsibilities Rental Market Analysis Support Research rental comps across Zillow, TurboTenant, Craigslist, MLS, and Facebook Marketplace before listings go live or pricing changes are considered
Compare pricing based on location, property condition, amenities, unit size, and nearby competition
Prepare pricing summaries the owners can review quickly without rechecking the raw data themselves
Monitor active listings and flag when pricing adjustments are needed due to low engagement, market movement, or stronger competing listings

Listing & Marketing Management Create and maintain accurate property listings across TurboTenant, Zillow Rentals, Furnished Finder, and Facebook Marketplace
Upload and organize listing photos, descriptions, amenities, pricing, and unit details
Monitor listing performance and identify when listings are underperforming
Respond to tenant inquiries within 24 hours using approved messaging templates
Send pre-screening forms and coordinate showing schedules without requiring owner involvement for routine communication
Keep listings updated immediately when availability, pricing, or unit status changes





Tenant Screening & Application Processing Send and track pre-screening questionnaires for all inbound applicants
Review submitted applications, income documents, employment information, rental history, and references
Coordinate background and credit checks
Organize applicant documentation so ownership can make decisions quickly
Flag qualified applicants and summarize risks, missing documentation, or inconsistencies
Coordinate lease preparation and e-signature collection

Move-In Coordination Coordinate inspection scheduling, move-in dates, and onboarding timelines
Ensure units are ready before tenant occupancy by following up on pending maintenance or cleaning items
Prepare and organize onboarding documents and welcome packets
Verify all required signatures and documentation are completed before move-in
Track key handovers and maintain organized move-in records

Rent Collection & Payment Tracking Send rent reminders and payment follow-ups proactively
Monitor incoming payments across Zelle, ACH, and bank transfer platforms
Maintain accurate payment records without missing partial payments, late payments, or discrepancies
Issue receipts and flag overdue balances immediately
Assist with late notices and escalation workflows when tenants stop responding or fall behind

Maintenance & Repair Coordination Log and categorize maintenance requests by urgency level
Coordinate directly with vendors through WhatsApp, email, and phone communication
Schedule repairs and follow through until work is completed
Follow up with tenants after repairs to confirm resolution
Maintain updated maintenance records inside TurboTenant and related systems
Escalate unresolved vendor issues instead of allowing requests to stall

Lease Renewal & Move-Out Support Track lease expiration timelines and send notices on schedule
Coordinate renewal documentation and tenant communication
Schedule move-out inspections and coordinate timelines with vendors or cleaners when needed
Organize condition reports, supporting photos, and documentation
Track deposit deductions and refund workflows accurately

Communication & CRM Management Manage communication across Gmail, CRM systems, WhatsApp, and rental platforms simultaneously
Keep tenant, vendor, and property records updated in real time
Respond to routine operational inquiries without waiting for owner approval
Ensure communication remains organized, documented, and traceable across systems

Utilities Coordination Coordinate utility setup before tenant move-ins
Manage utility transfers and cancellations during tenant transitions
Track account statuses and prevent service interruptions




Maintain organized utility documentation and account records

Requirements (Non-Negotiable) Fluent Spanish communication skills — verbal and written
Prior hands-on property management operations experience
Experience handling tenant communication directly
Experience coordinating vendors, maintenance requests, and operational follow-through
Experience working inside multiple platforms simultaneously without losing task visibility
Ability to manage deadlines, follow-ups, and documentation independently
Strong written communication with fast response times
High attention to operational detail and record accuracy
Comfortable working in a fast-paced remote environment with US-aligned hours
Able to operate without daily step-by-step supervision
Must proactively escalate issues instead of waiting for ownership to discover problems
Must be comfortable handling repetitive operational work consistently without quality dropping
Candidates without direct property management operations experience will not be considered.

Tools TurboTenant
Furnished Finder
Zillow Rentals
Facebook Marketplace
GoHighLevel CRM
WhatsApp
Google Workspace (Gmail, Drive, Calendar)
Monday.com
Bank portals/payment platforms
MLS (preferred but not required)

What We Actually Care About You keep operations moving without constant reminders
You notice missing information, stalled workflows, and unresolved issues early
You can manage multiple conversations, deadlines, and properties simultaneously without losing accuracy
You communicate clearly, directly, and quickly
You document work properly so ownership does not need to reconstruct what happened
You follow processes consistently but can also identify where processes are breaking down

What This Role Is NOT This is not a creative marketing role
This is not a beginner admin assistant position
This is not a reactive “wait-for-instructions” role
This is not a role where ownership will manage your daily priorities for you
This is not suitable for candidates who struggle with high communication volume or task-switching

Position Details Remote contractor role
US-aligned working hours required
Fast-paced operational environment
Heavy async communication across multiple platforms
Performance-driven role with high accountability
Long-term opportunity for candidates who can help systemize and stabilize operations

Application Instructions To apply, submit:
Your updated resume
A short voice recording in Spanish introducing:
your property management experience
the tools you’ve used
the most operationally difficult situation you handled
A written response (maximum 300 words):
Describe a situation where a tenant issue, maintenance request, or payment problem became disorganized.
Explain exactly how you handled it, what systems you used, and what you would improve if it happened again.
Generic answers or AI-generated responses without operational detail will be rejected.

📌 Spanish-Speaking Property Management Operations VA (Mexico) (Benito Juárez)
🏢 Scale Virtually
📍 Benito Juárez