Areas of Expertise & Special Skills:
- Associate degree with 3+ years of experience, or equivalent combination.
- Experience working in multiple systems (Oracle, Service Now, iSupport, etc)
- Strong Communication Skills
- Process Management and Team Leadership Experience
Major Responsibilities:
- Proactive Call Monitoring.
- Service Call Escalations to closure.
- Manage Depot/Vendor contracts, ensuring SLA/SLOs are met.
- Delivery/Depot/Vendor Management issues are all reconciled to closure.
- In-depth knowledge of expected maintenance revenue flow vs. monthly billing.
- Monthly reporting to monitor performance.
- Lead teams supporting multiple clients, contracts, and delivery requirements.
- Engage with Delivery and Vendor Management to fulfill client requirements.
- Generate and Create Reporting Analytics for Business Performance.
- Management of PO’s w/Procurement Focal.
- Interlock on SOW Terms/Deliverables.
- Ensure proper processing of billing, inventory validation/changes, P.O.s, and contract registrations.
- Purchase Order Creation / Receipt / Management.
- Forecast variance.
- Inventory credit/rebill.
- Invoicing Prep for Out-of-Scope charges.
- Receive & Validate invoices prior to submission.
**We offer**:
- Hired directly by Toshiba and 100% under payroll.
- Benefits of the law (IMSS, INFONAVIT, December day voucher, vacation voucher)
- Life insurance, major medical expenses with dental and visual coverage. (For the employee and direct family members).
- Minor medical expenses insurance.
- Savings fund for employees, capped at the limit of the law.
- Grocery coupons.
- Pension plan.
- 12 days of vacation plus 6 floating days.