Analyst, TBS Support
Technical Description
- Bridge information between our customers, our engineering teams and between departments
- Work on implementing and improving technology-related operational processes
- Plan and execute system upgrades with our operators
- Install, configure, monitor, update and perform log analysis on various components of our stack
- Provide feedback to the product and engineering teams relative to problems encountered and possible improvements to our systems
- Support our local and international partners in configuration of the systems
**Requirements**:
- Must have a degree in computer science
- Must have 3+ years of experience in technology and customer service
- Experience or exposure to distributed systems
- Experience working with databases, relational or NoSQL
- Experience with ticketing systems ideally Jira
- Experience with Linux/UNIX




- Experience with cloud infrastructure (AWS, GCP, etc)
- Ability to thrive in a startup environment
- Ability to write thorough, scalable and clear documentation
- Must be fluent in spoken and written English and Spanish
- Train our local and international partners on our systems
- Can help lead large projects from idea to positive execution
- Ability to prioritize our customers’ (both internal and external) needs
- Act on feedback to learn and grow
Tipo de puesto: Tiempo completo
Sueldo: $30,000.00 - $40,000.00 al mes
Horario:
- Lunes a viernes
- Turno de 8 horas
Prestaciones:
- Protegido de gastos médicos mayores
Idioma:
- Inglés (Deseable)
Lugar de trabajo: Empleo remoto

📌 Analyst, Tbs Support (México)
🏢 Dew Software
📍 México