Join Novibet as a Contacts Excellence Associate (QA) and Drive General Growth!
Are you ready to take on a key role in a dynamic, fast-growing company? If you have a passion for customer service and thrive in a fast-paced environment, this could be the right opportunity for you.
Who We Are
Founded in 2010, Novibet is an established GameTech company operating in Europe, the Americas, and ROW countries (Greece, Brazil, Ireland, Finland, Mexico, Chile, Ecuador, Cyprus, and New Zealand), with hubs in Greece, Malta, Brazil, and Mexico and 1200+ employees across all countries of operation. We are committed to staying at the forefront of technological advancements, continually pushing boundaries and delivering seamless entertainment and online gaming experiences to our rapidly expanding customer base.

Why Novibet
At Novibet, you are empowered to excel, prioritising growth through listening and learning as part of a group of forward-thinkers and doers continuously adapting to new challenges. We are equally committed to fostering a positive, inclusive, and supportive workplace culture that empowers every individual to thrive.
Join us, and you will be part of a team of over 1,200 people worldwide that values collaboration, innovation, and personal growth.

What We are looking for
As a Contacts Excellence Associate (QA) at Novibet, your goal is to support quality processes across the team. You'll be responsible for ensuring that professionalism, productivity, and quality are maintained and continually improved throughout in a way that our customers always get similarly excellent treatment.

What you will work on




Monitor and evaluate a high volume of calls, emails, and chats
Discuss and explain feedback with the agents in meetings
Help agents improve their performance with specific instructions and constant support
Performs other duties as assigned

What you bring
Good organizational skills, knowledge of goal-setting practices
Good knowledge of Spanish and English
Advanced skills in Microsoft Office
Problem-solving capabilities to create meaningful strategies to improve support quality
Ability to Coach & Develop other team members
Ability to multi-task and set priorities
Team spirit

What we offer
We truly value our people at Novibet! Within our vibrant, dynamic, and fast-paced environment, we encourage everyone to reach their full potential while enjoying every step of the journey. Here’s how we make that happen:
Competitive Compensation: Attractive salary and bonus scheme
Top-Notch Equipment: All the tools you need for your role
Career Growth: Focused career development, performance management, and training opportunities
Inclusive Environment: A welcoming, international, and multicultural team
Engaging Activities: Exciting events, sports, and team-building activities

At Novibet we value diversity and are committed to an inclusive and equitable workplace. All decisions regarding recruitment, hiring, promotion, compensation, employee training and development, and all other terms and conditions of employment, are made without regard to race, religious beliefs, color, gender identity, sexual orientation, marital status, disability or chronic disease, age, ancestry or place of origin.

📌 Contacts Excellence Associate QA (Mexico) (Ciudad de México)
🏢 Novibet
📍 Ciudad de México