This
position will be a dedicated resource supporting the integration of our BPO’s
and the equipment setup of various CONFIE departments, relocating within the
Urban and Sigue floors/buildings. In
addition, this role will provide technical and maintenance support on the
locations described. Lastly, provide day -to -day field support, to include delivering
or recovering equipment, reimaging PCs, and relocating peripherals.

Job responsibilities and functions

Configure,
install, perform UATs, and/or troubleshoot software and hardware, specific to
BPOs.

Setup of various equipment
belonging to various CONFIE department’s teams/members, relocating between
floors or buildings.

Serve as point of
contact within the IT Integration Team (MX) to provide technical support to BPO
end users.

Install, configure, maintain, and move equipment’s
as necessary.

Proficiency with installing and supporting
Stand -Alone Windows PCs, and/or Virtual Desktop environments.

Must be willing to work
outside normal business hours, as needed

Ability to work both independently and contribute
as a member of a team a must.

Participate in IT Projects (PC Refresh,



movements,
reallocations, Inventory Audits)

Requirements - Upper -intermediate English level

- Specialized knowledge:

Project
oriented skills

Basic
Hardware knowledge (reimage, installations, asset management)

Hardware
troubleshooting.
- Computer Knowledge:

Microsoft Office Suite: O365, Word, Excel, Power Point, Visio. Visio.

Ticketing System Platform: ServiceNow, Track IT, Jira, Zendesk.

Image Tool: Dell Assistant,
Norton Ghost, Rufus. ​

Experience:
1 year in similar roles (Indispensable)

Service
Oriented

Problem
Solution

Communication

Attention
to detail

Proactive
work ethic

Benefits Competitive weekly salary

Excellent location (Zona Río, Tijuana)

Legal benefits

Christmas bonus

Savings fund

Profit sharing (PTU)

Vacation days

Vaca​tion premium

Extra paid days off

Private medical insurance and preventative care

Friendly work environment

Financing and discounts at local restaurants and coffee shops

Growth opportunities

📌 IT Integration Support I (Tijuana)
🏢 Confie TA Admin
📍 Tijuana