Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.
- **THIS OPPORTUNITY IS IN GUADALAJARA, MEXICO_
Demonstrate your fervor for problem-solving, embracing new technologies, and fostering knowledge-sharing! We are seeking individuals who thrive under pressure, adeptly unravel the most intricate difficulties, and continuously seek avenues for enhancing operational efficiency.
What Actions Will You Take?- Guide our customers through their multi-cloud transformation journey, adeptly resolving intricate technical issues and facilitating the realization of F5 Application Services' full benefits across diverse cloud environments.- Serve as a reliable advisor, offering insightful analyses and effective solutions to both internal and external stakeholders, addressing challenges encountered by our customers with our products.- Take charge of multiple technology challenges, prioritizing them based on customer and business requirements.- Address customer issues comprehensively, while also contributing to knowledge-building efforts for the benefit of customers, colleagues, and product development teams.- Collaborate with peers to tackle technical issues, employing innovative approaches to reproduce and resolve problems in lab environments, even those deemed unsolvable.- Efficiently manage case escalations to Tier 3 resources while ensuring continuous communication with customers.
Knowledge, Skills and Abilities- Dedication to ensuring overall customer satisfaction and consistently delivering exceptional customer experiences.- Proficiency in guiding the resolution of customers' intricate technical issues independently,



exhibiting strong problem-solving skills.- Embracing curiosity and a growth mindset, especially towards our latest products and technologies, fostering continuous learning about our offerings and related technologies influencing customer interactions.- Collaboration within a close-knit, seasoned general team committed to achieving positive customer outcomes, fostering mutual growth through cross-team cooperation and taking ownership of issue resolution from inception to documentation for broader utilization.- Exceptional interpersonal and communication abilities, both verbal and written, enabling effective conveyance of deeply technical concepts to customers, colleagues, and non-technical stakeholders in an influential and understandable manner.- Expertise in navigating complex technical and political scenarios with enterprise customers, demonstrating adeptness in conflict resolution.- Possession of strong analytical thinking skills coupled with meticulous attention to detail.- Proficiency in effectively communicating technical information to customers across various skill- Capable of proficiently communicating with management regarding special projects, providing comprehensive project updates and information as required.
How do you qualify?- Possess a Bachelor of Science degree in Computer Science or a related field or demonstrate equivalent professional experience.- Offer at least 8 years of pertinent work experience.




Extensive practical experience in the following areas:
- Demonstrated expertise in troubleshooting and resolving issues in Linux/UNIX systems, including proficient utilization of tools like strace.- Proficiency in navigating and utilizing command-line interfaces in Unix-like environments.- Proficient in scripting and automation, with proficiency in languages such as Python, Shell scripting, and Ansible.- Familiarity with containerization platforms like Docker and Kubernetes.- Knowledgeable in cloud platforms and infrastructure, including AWS, Azure, GCE, and Terraform.- Competent in troubleshooting APIs, with a good understanding of JSON and YAML formats.- Proficient in Shell environments, particularly Bash.- Understanding of TCP/IP networking protocols.- Knowledgeable in HTTP, SSL/TLS protocols, and REST APIs.- Comfortable working with various layers of abstraction in virtualization, encapsulation, and clustered computing environments.- Familiarity with a broad range of networking concepts and topics.- Proficiency in English reading, writing, and speaking is essential, encompassing fluency in technical concepts and terminology. Proficiency in multiple languages is advantageous.
Additional skills, talents, and attributes of importance:
- Familiarity with proxy servers, such as NGINX.- Proficiency in database management, including PostgreSQL, MongoDB, and similar platforms.- Possession of KCS Practices certification is advantageous.- Certification in any of the following F5 products (LTM, GTM, ASM, APM), coupled with knowledge of other F5 technologies, is desirable.- Strong aptitude in customer communication and advocacy.- Demonstrated competencies in LAN/WAN operations, network protocols, UNIX/Linux Operating Systems, and

📌 Enterprise Account Engineer (Guadalajara)
🏢 F5
📍 Guadalajara