u003cpu003eu003cstrongu003eJob ID:u003c/strongu003e u003cspanu003e191285u003c/spanu003eu00a0u003cbru003eu003cstrongu003eRequired Travelu003c/strongu003e :u003cspanu003eMinimalu003c/spanu003eu00a0u003cbru003eu003cstrongu003eu003cspanu003eManagerial - Nou003c/spanu003eu003c/strongu003eu003cbru003eu003cstrongu003eLocation:u00a0u003cspan contenteditable="false"u003eMexico-Guadalajara (AM)u003c/spanu003eu003c/strongu003eu00a0u003c/pu003eu003cdivu003eu003cdiv style=u0027padding: 10px 0px;border: 1px solid transparent;u0027u003eu003cdiv style=u0027font-size:20px;word-wrap: break-word;u0027u003eu003cH2 style=u0027font-size: 1em; margin: 0pxu0027u003eu003cbu003eWho are we?u003c/bu003eu003c/H2u003eu0026#13;u003c/divu003eu003cdivu003eu003cpu003eAmdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customersu2019 innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our approximately 30,000 employees around the globe are here to accelerate service providersu2019 migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.89 billion in fiscal 2023.u003c/pu003eu003c/divu003eu003c/divu003eu003cdiv style=u0027padding: 10px 0px;border: 1px solid transparent;u0027u003eu003cdiv style=u0027font-size:20px;word-wrap: break-word;u0027u003eu003cH2 style=u0027font-size: 1em; margin: 0pxu0027u003eu003cbu003eIn one sentenceu003c/bu003eu003c/H2u003eu0026#13;u003c/divu003eu003cdivu003eu003cpu003eResponsible for providing outstanding technical support to a general customer base.u003c/pu003eu003cpu003eKeeps ownership for the resolution of complex technical problems, including debugging, simulations, locating bugs, tool and script development for problem diagnosis,



troubleshooting and reproduction.u003c/pu003eu003c/divu003eu003c/divu003eu003cdiv style=u0027padding: 10px 0px;border: 1px solid transparent;u0027u003eu003cdiv style=u0027font-size:20px;word-wrap: break-word;u0027u003eu003cH2 style=u0027font-size: 1em; margin: 0pxu0027u003eu003cbu003eWhat will your job look like?u003c/bu003eu003c/H2u003eu0026#13;u003c/divu003eu003cdivu003eu003culu003eu003cliu003eProvide engineering expertise to fix, modify and engineer software solutions and configurations, to ensure that the product/solution performs within efficient design specifications.u003c/liu003eu003cliu003eInvestigate, debug and reproduce issues, provide fixes and workarounds, and verify changes to ensure continued operability of the software solution.u003c/liu003eu003cliu003eAnalyze production issues from the business and application/code perspective and outlines corrective actions.u003c/liu003eu003cliu003eTechnical focal point with other teams to resolve cross product/solution issues.u003c/liu003eu003cliu003eOwnership and accountability of specific modules within an application and provide technical support and mentorship in problem resolution for complex issues.u003c/liu003eu003cliu003eBring continuous improvements/efficiencies to software or business processes by utilizing Software Engineering tools,



various innovations and techniques and the reuse of existing solutions.u003c/liu003eu003cliu003eContribute in meeting various SLAu0026rsquo;s and critical metrics to guarantee that tasks are completed on time and the delivery timelines meet the quality targets of the organization.u003c/liu003eu003cliu003eOnboard new employees and train them on processes and collaboration with team members. Take active role in team building, including technical mentoring and knowledge transfer.u003c/liu003eu003cliu003ePartner with internal/external customers to improve the understanding of customer problems, and verifies that an appropriate resolution has been applied.u003c/liu003eu003c/ulu003eu003c/divu003eu003c/divu003eu003cdiv style=u0027padding: 10px 0px;border: 1px solid transparent;u0027u003eu003cdiv style=u0027font-size:20px;word-wrap: break-word;u0027u003eu003cH2 style=u0027font-size: 1em; margin: 0pxu0027u003eu003cbu003eAll you need is...u003c/bu003eu003c/H2u003eu0026#13;u003c/divu003eu003cdivu003eu003culu003eu003cliu003eBacheloru0026rsquo;s degree in Computer Science/Information Technology or equivalentu003c/liu003eu003cliu003e5 yearsu0026rsquo; experience as a Software Support Engineeru003c/liu003eu003c/ulu003eu003c/divu003eu003c/divu003eu003cdiv style=u0027padding: 10px 0px;border: 1px solid transparent;u0027u003eu003cdiv style=u0027font-size:20px;word-wrap: break-word;u0027u003eu003cH2 style=u0027font-size: 1em; margin: 0pxu0027u003eu003cbu003eWhy you will love this job:u003c/bu003eu003c/H2u003eu0026#13;u003c/divu003eu003cdivu003eu003culu003eu003cliu003eGet a chance to gain valuable experience and wide knowledge of Software integrative systems!u003c/liu003eu003cliu003eGet the opportunity to be exposed to advance marked technologies and working with multi channels and divers area of expertise!u003c/liu003eu003c/ulu003eu003c/divu003eu003c/divu003eu003c/divu003eu003cpu003eu003cuu003eu003cstrongu003eu003ca href="https://www.amdocs.com/sites/default/files/"u003eu00a0Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforceu003c/au003eu003c/strongu003eu003c/uu003eu00a0 u00a0 u00a0 u00a0 u00a0 u00a0 u00a0 u00a0 u00a0u00a0u003c/pu003e

📌 Software Support Specialist (San Pedro Garza García)
🏢 Amdocs
📍 San Pedro Garza García