**Remote Work: Yes**
**Overview**:
At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer’s and partner’s needs and solve their challenges.
Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our diverse perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.
You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about - locally and globally. We’ve only begun reimaging the future - for our people, our customers, and the world.
Let’s create tomorrow together.
**Zebra is seeking a Senior ServiceNow System Analyst to fortify our ServiceNow develpment team. The Senior Advisor will manage highly complex business problems to be solved with automated systems.**
**Responsibilities**: Essential Duties and Responsibilities**:
- Manages highly complex business problems to be solved with automated systems.
- Develops mission critical process flows and solutions for business problems.
- Oversees validity of data entered into established tables, fields and system databases.
- Builds and produces complex reports using query and adaptable reporting tools to meet the requirements of business management and staff.
- Oversees system upgrades including planning and scheduling, coordination and deploying.
- Leads cross-functional linked teams to address business or systems issues.
**Qualifications**: Required Qualifications**:
- Bachelor's Degree required. Advanced Degree preferred
- 12+ years of experience
- Demonstrated ability to interface with all levels of management
- Demonstrated ability to manage end user issues




- Ability to lead teams collaboratively
- Ability to design highly complex systems and tools
- Oversees management and strategy of documentation processes
- Advanced analytical skills
- Strategize IT solutions
- Highly experience in effectively providing direction to manage in a fast-paced, high growth, rapidly changing environment
- Ability to identify and manage process improvements
**Preferred Qualifications**:
- Lead business partner and stakeholder discussions to determine business objectives and translate these into: (1) detailed requirements/ “stories” for software developers, and/or (2) new or adjusted IT operational processes.
- Lead solution development through extensive knowledge of ServiceNow technologies, operational process development experience while demonstrating creativity, innovation, and ingenuity.
- Champion significant projects and/or initiatives
- Lead IT software developers through technical decisions that simultaneously accomplish business outcomes, meet Information Security requirements, and compatible with time/resource constraints.
- Identify project or initiative milestones and phases to align with timeframes and budget.
- Perform effective organizational change management practices and conduct user acceptance testing.
- Conduct complex work, unsupervised and with extensive latitude for independent judgment.
- Manage software development team delivery to optimize business value by aligning development activity with organizational priorities. Inspire developers to overcome technical challenges to complex problems.
- Work collaboratively across multiple functional areas.
- Possess high aptitude in both written and verbal communication. Must be able to translate technical topics into effective end user and executive level communications.
- ** Minimum 7 years experience in IT operations and/or delivery.**:
- ** Minimum 7 years of combined experience with ServiceNow administration**, development, and/or Product Ownership.
- ** ITIL

📌 Enterprise Systems Analyst (Mx), Senior Advisor (Ciudad de México)
🏢 Zebra Technologies
📍 Ciudad de México