**Descripción**:
**Dresden Partners** specializes in connecting exceptional talent with leading general companies. We are dedicated to IT recruitment across Mexico, Latin America, and the United States.
We are currently seeking a **Customer Success**.
**_ Requirements:_**
- Over 5 years of experience in a similar role.
- Proven ability to ensure a high level of customer satisfaction.
- Strong focus on customer loyalty and retention.
- Deep understanding of customer needs and goals.
- Expertise in fostering long-term, continuous relationships with clients.
- **Advanced level of English (C1) as all communication is conducted in English with general users.**:
- Proficiency in risk detection and management.
**_ Activities:_**
- ** Solid knowledge of CLM (Contract Lifecycle Management) tools such as Coupa, SAP Ariba, Conga, DocuSign.**:
- Gather and document client requirements effectively.
- **Experience working with SaaS (Software as a Service)



companies.**:
- Understand and analyze customer needs to offer the best possible solutions.
- Track the implementation of solutions and the established KPIs.
- Measure and present progress reports to clients.
- Conduct regular meetings with clients.
**_ Benefits:_**
- 15 days of Christmas bonus
- 12 vacation days
- Flexible working hours
- IMSS (Mexican Social Security)
- Life insurance
- Family funeral expense insurance package
- Health membership for the employee
**Requisitos**:
- Over 5 years of experience in a similar role.
- Advanced level of English (C1).
- Solid knowledge of CLM (Contract Lifecycle Management) tools such as Coupa, SAP Ariba, Conga, DocuSign.
- Experience working with SaaS (Software as a Service) companies.

📌 Customer Success - Remote (Ciudad de México)
🏢 Dresden Partners
📍 Ciudad de México