This role is responsible for manage a team of individual contributors supporting local HR processes, ensuring adherence to policies and guidelines, career development and establishing protocols. The role fosters a positive environment for training, influences administrative decisions, and communicates process improvements to HR and business leaders. The role also supervises documentation and manages quality issues while driving enhanced employee experiences and process frameworks.
The position is required to be onsite 5 days of the week.
**Responsibilities**
- Supports providing coaching and guidance on job performance and career development to direct reports, HR managers and employees to use myHR services.
- Manages a team of analysts and professionals and provides technical, functional, and operational expertise within HR general services.
- Establishes protocols and tiered escalation, ensuring response to issues and requests from HR, employees, and managers.
- Builds and maintains a positive environment to train and develop team members to foster understanding of broad HR principles, policies, procedures, and systems with a high level of customer service focus.
- Influences and makes final decisions on administrative or operational matters and leverages country best practices in view of standardizing processes globally.
- Communicates process capabilities and projects to country or regional HR and business leaders.
- Supervises business process documents (e.g.,



Standard Operating Procedures, Statement of Work, Business Score Card, etc.).
- Supports improving employees' experience and customer satisfaction through myHR services.
- Enhances and implements new process framework (e.g., Termination process simplified).
- Manages root cause analysis, containment, recommendations, and resolution of quality issues and executes complex HR data transactions.
**Education & Experience Recommended**
- Four-year Degree in Human Resources, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
- Typically has 4-6 years of job-related experience and 0-2 years of management experience, preferably in customer service, or a related field.
**Knowledge & Skills**
- Auditing
- Automation
- Business Process
- Data Analysis
- Data Integrity
- Human Resources Information System (HRIS)
- Process Improvement
- Project Management
- Workday (Software)
- Excellent verbal and written communication in English and Spanish
**Cross-Org Skills**
- Customer Centricity
- Prioritization
- Resilience
- Team Management
- Strategic Thinking
**Impact & Scope**
- Impacts immediate team and requires basic understanding of the family group’s role in HP organization.
**Complexity**
- Applies company policies and procedures to resolve routine issues.
**Disclaimer

📌 HR Global Services Associate Manager (Tijuana)
🏢 Hewlett Packard
📍 Tijuana