Bachelor's degree in Engineering, Computer Science, or a related technical field is preferred.
- Experience in technical support or a similar customer-facing role, preferably in the engineering software industry with coding background.
- Solid understanding of engineering principles and familiarity with CAD/CAM/CAE or other engineering software tools.
- Requires expertise and SME level engagement, with deep understanding of Ford data needs, 3DX data structure and process knowledge including development of fasteners catalog, managing attributes to support Manufacturing, etc.
- High level of knowledge in Teamcenter, Active Workspace, 3DX, FEDEBOM, BOM-CAD alignment, WERS, PDO and another toolset.
- Working knowledge of Ford processes like GPDS, BOM, MBOM
- Proficiency in troubleshooting complex technical issues and providing clear explanations to non-technical users.
- Excellent communication skills, both written and verbal, with the ability to communicate technical concepts effectively.
- Strong problem-solving and analytical skills, with an aptitude for quickly grasping and resolving technical challenges.
- Ability to work independently and collaboratively in a fast-paced, dynamic environment.
- Customer-focused mindset with a passion for delivering top-notch support and exceeding user expectations.
- Familiarity with ticketing systems, CRM software, and remote support tools is advantageous.
- Flexibility to work occasional evenings or weekends to provide timely support during peak periods or for urgent user requests.
- Ensure data management, alignment, and delivery from 3DX and Teamcenter in support of the Manufacturing Team.
- Merge current C3P attributes to 3DX out of the data model.




- Work collaboratively with US team to implement solutions in 3DX.
- Decision on how to handle 3DX data moving forward to stay in 3DX or Feed legacy process.
- Development / implementation of Data Exchange Protocol
- Interfacing with manufacturing team and IT, understanding downstream manufacturing processes, innovating solutions for any new processes or issues and making presentations to management.
- Diagnose and resolve complex technical issues related to our engineering software tools promptly and effectively.
- Actively listen to users’ concerns, questions, and feedback, and ensure that all interactions are handled professionally and courteously.
- Document user interactions, inquiries, and resolutions accurately in our support ticketing system for future reference.
- Collaborate with the development team to escalate and prioritize critical issues requiring further investigation and resolution.
- Create and maintain knowledge base articles, tutorials, and troubleshooting guides to assist users in resolving common issues independently.
- Participate in the testing and evaluation of new software releases, providing valuable feedback to enhance product functionality and usability.
- Conduct periodic training sessions and webinars to educate users on best practices and advanced features of our engineering tools.
- Stay current with the latest product enhancements, updates, and industry trends to deliver informed support and advice to users.
- Monitor user access rights, permissions, and privileges to ensure adherence to security standards and company policies.
- Regularly conduct access reviews and audits to identify and mitigate any potential security risks or unauthorized access.

📌 Fedebom Support Analyst (Naucalpan de Juárez)
🏢 Ford Motor
📍 Naucalpan de Juárez