**About us**:
At Udemy, we're on a mission to transform lives through learning. Through our intelligent skills platform and a global community of instructors, we've helped over 70 million learners and 16,000 organizations achieve their goals. Come join us in ensuring everyone, everywhere has access to the skills they need to unlock their potential and create possibilities for themselves and others.
**About You**:
You're a connector who puts people first and values the lasting partnerships you'll build. You're an active listener who cares about the stories people share and are energized by communication and collaboration. You love learning new things and are known for bringing innovative perspectives and questions to the table. You're deadline and results-driven, passionate about creating new processes, systems, and best practices that help your internal partners do their best work.
**About This Role**:
As a Senior Project Coordinator, you will oversee projects that support the Zendesk Administration (Tech Ops) and Business Analytics functions within the General Customer Operations department. You will work closely with a System Administrator in California and a Business Analyst in India, helping to structure and align workflows for each function.
For the Tech Ops function, you will lead full Scrum cycles, facilitating Agile processes, prioritizing tasks, and ensuring alignment with broader organizational goals. For the Analytics function, your role will evolve based on program needs, with the potential to define and align workflows, enhance collaboration, and support roadmap creation as determined by the Business Analyst's priorities.
Agile experience is essential, along with a high level of proficiency in Jira and Confluence to streamline workflows and documentation.



Flexibility in working hours is needed to support occasional cross-time-zone meetings, and an understanding of predictive project management approaches is a plus.
**What You'll Be Doing**:
**Project Management & Stakeholder Engagement**:
- Coordinate and structure workflows for the Zendesk Administration (Tech Ops) and Business Analytics functions, ensuring alignment with broader organizational goals.
- Collaborate with the System Administrator and Business Analyst to support roadmapping, validate requests, and break down complex initiatives into actionable tasks.
- Facilitate communication across stakeholders to ensure clarity, transparency, and alignment throughout project lifecycles.
**Managing the Tech Ops Scrum Cycles**:
- Serve as an Agile Project Manager/Scrum Master, supporting the Tech Ops team in facilitating Agile processes and assisting with the definition and prioritization of tasks.
**Supporting Business Analytics**:
- Partner with the Business Analyst to identify needs, refine processes, and develop workflows that enhance efficiency and alignment with business priorities.
- Provide project coordination as needed to address evolving program needs, focusing on clarity, prioritization, and execution
**Documentation & Reporting**:
- Maintain up-to-date project documentation in Confluence, including process flows, work breakdown structures, and decision logs.
- Use Jira to track and report on project metrics,



generating regular updates to highlight key performance indicators and areas for improvement.
- Create clear documentation to support sprint planning, retrospectives, and stakeholder updates.
**Process Improvement & Risk Management**:
- Identify opportunities to improve workflows and increase team efficiency across both functions.
- Assess potential risks related to scope, schedules, and resources, and recommend actionable mitigations.
**What You'll Have**:
- 4-5 years of experience in project coordination, preferably within technical operations or analytics environments.
- Strong knowledge of Agile methodologies, with hands-on experience facilitating Scrum cycles and using tools like Jira and Confluence.
- Ability to coordinate tasks and workflows for multiple stakeholders across different functions and time zones.
- Excellent communication skills to collaborate with technical and non-technical team members, ensuring clarity and alignment.
- A proactive mindset for identifying inefficiencies and implementing practical solutions to improve processes and workflows.
- Experience with risk identification and mitigation, as well as balancing competing priorities in dynamic environments.
**About your skills**:
- **Project Management**: You plan and execute projects using Agile and hybrid methodologies, ensuring alignment with business objectives and stakeholder expectations. Proficient with tools like Jira and Confluence, you manage workflows, maintain clear documentation, and ensure project milestones are met on time and within scope.
- **Stakeholder Engagement & Collaboration**: You excel at fostering collaboration across teams and functions, bridging time zones and technical expertise to ensure alignment. Your str

📌 Senior Project Coordinator, Cx Systems and Business (Ciudad de México)
🏢 Udemy
📍 Ciudad de México