27 ago
|
Servicios Comerciales Amazon México S. De R. L. De C. V.
|
Ciudad de México
27 ago
Servicios Comerciales Amazon México S. De R. L. De C. V.
Ciudad de México
Bachelor's Degree in Business Administration, Finance, Tech, Customer Experience or related field - 8+ years of experience in Customer Experience / Support Program Management - Excellent analytical and problem-solving skills - Strong negotiation, influencing and stakeholder management skills - Advanced proficiency in data analysis and visualization tools - Fluent in English (written and verbal) and Spanish and/or Portuguese (written and verbal)
- Strong understanding of Financial Services, credit payments or Fintech regulations
- Six Sigma certification or equivalent process improvement methodology
- Experience with machine learning and statistical modeling
- Project management certification (PMP, PRINCE2, or equivalent)
- Previous experience in launching or scaling financial products and/or customer support sites/services in Latin America
📌 Head - Customer Experience and Support, Amazon Financial Services Operations (Ciudad de México)
🏢 Servicios Comerciales Amazon México S. De R. L. De C. V.
📍 Ciudad de México