**Company Description**
MedTrainer is a leading U.S.based SaaS company specializing in healthcare compliance, credentialing, and learning management solutions. Our platform streamlines complex processes, empowering healthcare organizations to focus on delivering exceptional care. We are a fast-growing company with a dynamic and collaborative team culture.
We are seeking a dedicated **Collections Specialist** to join our team remotely from Mexico and support our U.S. based accounting and customer success teams.
- ** This is a full-time position with a preferred location in Querétaro, Mexico.**
The **Collections Specialist** will be responsible for managing and reducing MedTrainer’s outstanding accounts receivable balances by actively contacting customers to secure payment. This position reports directly to the U.S. Controller and plays a critical role in maintaining positive customer relationships while ensuring timely collections.
**Note**: This role does not involve billing or accounting functions; it is focused solely on collections activities.
**Key Responsibilities**
- Proactively monitor the accounts receivable aging report and identify delinquent accounts.
- Collaborate with customers to resolve payment issues and negotiate payment arrangements if necessary.
- Document all collection activities, follow-ups, and customer communications in the ERP system.
- Escalate unresolved payment issues to management or customer success teams as appropriate.
- Partner with internal teams, including Customer Success and Sales, to support customer account resolution.




- Maintain professionalism and a positive customer experience throughout all collection efforts.
- Generate regular reports on collections activity and performance metrics.
- Recommend accounts for escalation to external collections agencies when appropriate.
**Qualifications**
- Fluent in English (both written and verbal communication at a professional level) — mandatory.
- 1+ years of experience in collections, customer service, or accounts receivable support for U.S.based companies — mandatory.
- Strong communication, negotiation, and interpersonal skills.
- Ability to handle difficult conversations with diplomacy and professionalism.
- Organized with excellent follow-up and documentation habits.
- Comfortable working independently in a remote environment.
- Experience with ERP or accounting software; NetSuite experience is a plus but not required.
- Proficiency in Microsoft Excel and basic reporting tools.
**Preferred Qualifications**
- Prior experience in SaaS, healthcare, or subscription-based industries.
- Familiarity with U.S. collections best practices and customer service standards.
- Experience working remotely with distributed teams.
**Additional Information** Why Join MedTrainer?**
- Be part of a fast-growing software company making a real impact in healthcare.
- Supportive and collaborative remote team environment.
- Salary ranging from **$28,000 to $35,000 (according to experience and skills).**:
- Competitive compensation and benefits.
- Opportunity to develop customer management and negotiation skills in an international setting.
- Exposure to U.S. business practices and SaaS industry operations.
**How to Apply

📌 Collections Specialist (Santiago de Querétaro)
🏢 Medtrainer
📍 Santiago de Querétaro