Description

At Ten, our ambition is clear: to become the most trusted service business in the world. As the global leader in lifestyle management and concierge services, we support high-net-worth members through a proprietary technology platform and a global network of expert teams.
We are looking for a CRM Manager who will take ownership of our CRM strategy and execution across key global regions, driving both day-to-day excellence and long-term innovation.
This is a high-impact role combining strategic leadership, hands-on execution, and team management , ideal for someone who thrives in a fast-paced, data-driven, and customer-centric environment.

What you’ll do Own and drive CRM strategy Lead the end-to-end delivery of CRM programs across Americas, EMEA, LAC, and APAC
Translate business goals and customer insights into clear CRM roadmaps and actionable plans
Champion a customer-first, value-driven CRM approach across the organization
Act as the regional point of contact and escalation for all CRM-related initiatives
Execute and optimize campaigns Oversee the planning, execution, and optimization of multi-channel CRM campaigns
Drive lifecycle marketing initiatives including acquisition, engagement, retention, and reactivation
Implement and scale test & learn frameworks (A/B and multivariate testing)
Continuously optimize journeys, segmentation, and messaging based on performance data
Leverage technology and data Work with leading CRM and marketing automation platforms ( e.g., Salesforce Marketing Cloud, Braze, Klaviyo or similar )
Use data (behavioral, transactional, preference-based) to drive advanced personalization
Partner with technical teams to improve data flows, integrations, and tracking
Monitor performance across key KPIs (engagement, conversion, retention, revenue)



and translate insights into action

Note: Experience with Braze is a plus, but not essential — what matters is the ability to quickly learn and adapt to new CRM platforms during the onboarding period.

Lead and collaborate Manage and develop CRM team members, fostering growth and high performance
Collaborate with general stakeholders across marketing, product, and tech
Act as a CRM subject-matter expert, promoting best practices and innovation
Manage relationships with external vendors and CRM/ESP partners

Requirements

Proven experience as a CRM Manager or similar role, owning end-to-end CRM programs
Strong hands-on experience with enterprise-level CRM or ESP platforms (such as Salesforce Marketing Cloud, Braze, Klaviyo, etc.)
Experience with Mailchimp is acceptable when combined with more advanced platforms
Solid understanding of customer lifecycle marketing, segmentation, and personalization strategies
Strong analytical mindset with the ability to turn data into actionable insights
Experience leading teams and working with global stakeholders
Strong project management and communication skills
Results-driven, proactive, and comfortable managing multiple priorities
What success looks like
Scalable, high-performing CRM programs that drive measurable commercial impact
Continuous improvement through testing, innovation, and data-driven decisions
Strong alignment between CRM initiatives and broader business objectives
A high-performing, engaged CRM team

Benefits

Grocery and food vouchers scheme.
SGMM (Private Major Medical Insurance) and SV (Life Insurance).

Our culture
At Ten, we are Member Focused, Trustworthy, and Pioneering . We value collaboration, innovation, and a proactive mindset. We are committed to building a diverse and inclusive workplace where everyone can thrive.

📌 CRM Manager (Benito Juárez)
🏢 The Ten Group,llc
📍 Benito Juárez