**Summary**:
The PSP Excellence Manager is responsible for ensuring governance, operational excellence, change management & enhancement of the PSP's customer experience.
**About the Role**:
**The PSP Excellence Manager is responsible for**:
**1. Developing the framework (methodology & tools) to monitor & evaluate PSP’s performance under Biome’s scope to guarantee optimal quality of service & customer satisfaction.**:
**2.**Ensuring operational efficiency and integrity of the data generated for strategic decision-making and incremental value generation & customer experience.**:
**3. Ensuring appropriate risk management controls for PSPs under Biome’s scope.**:
**4. Ensuring KPI compliance among PSP owners and ESPs**among**the PSPs under Biome's scope. Foster change management, data management,**digitalization,**reporting**& training**under**PSP**governanc**e framework.**:
**5. Establish Biome´s POP Governance & effective WOW to ensure the "last mile" value delivery.**:
**6.**Be a role model for leadership within & beyond Business Excellence & Execution leveraging on LVEU inspiration.**:
**The PSP Excellence Manager must have the following skills**:
**Mastered**:
- ** Patient journey & disease management literacy.**:
- **Ability to translate insights into strategic actions.**:
- ** Cross organizational collaboration & developed communication skills.**:
- ** Project management**:




- **Performance management**:
- ** PSP experience***:
**Advanced**:
- ** Process optimization**:
- **Pharma business acumen**:
- **Customer management**:
- **Adaptability & resilience**:
- ** English proficiency***:
- **Data management & digital**dextricity**:
**Desired**:
- ** Project or squad lead**:
- ** Business intelligence background**:
- ** Medical excellence**background**:
- ** Omnichannel**experienc**e**:
- ** Design thinking / Agile methodologies**:
**Work experience**:
**At least 2 yrs experience as PSP/DSP manager (or coordinator) developing, implementing and monitoring these programs in strict adherence to applicable internal and external policies and regulations.**
**Or at least 2 yrs success track of direct customer management and/or engagement (field based or field hybrid) roles in healthcare.**
**Or at least 2 yrs experience as responsible for the management of PSP performance/excellence or any similar commercial or medical excellence role.**
Division
International
Business Unit
Innovative Medicines
Location
Mexico
Site
INSURGENTES
Company / Legal Entity
MX06 (FCRS = MX006) Novartis Farmacéutica S.A. de C.V.
Functional Area
Marketing
Job Type
Full time
Employment Type
Regular
Shift Work
No
**Ajustes de accesibilidad**:

📌 Psp Excellence Manager (Baja California Sur)
🏢 Novartis
📍 Baja California Sur