Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
MI Analyst - Customer Analytics
The MI (Management Information) Analyst will be an integral part of the Customer Analytics team who acts as a single point of contact for understanding and supporting client’s travel program goals using business travel data for external and internal stakeholders. The MI Analyst must have the ability to interpret data, create complex data analysis, deliver high quality management information and analytics for clients/CGMs, identify trends/gaps, facilitate data issue resolution and create insightful recommendations for stakeholders.
**What You’ll do on a Typical Day**:
Key contact for MI travel data report production (recurring and Adhoc) using GBT data reporting platform in an accurate and timely fashion
Ensure reports are fit-for-purpose and challenge the status quo as applicable
Analyze reports and identify trends and their client impact
MI profile set up and maintenance (Reason Codes, MI fields, etc.) in GBT MI database to ensure consistent global reporting
Ongoing monitoring of data quality to proactively identify issues and facilitating resolution with other departments
SME for data related projects
Support account managers in preparation for business planning and presentations with MI travel data
Participate in business review strategy and structure review sessions




Provide support and engages directly with the Client as needed
Uses analytical and creative approach to condense large amounts of information into a clear, concise, effective format
Drives results by operating with a sense of urgency, employing effective time management to deliver results within deadlines
Adheres to a Statement of Work that is outcome and results oriented with SLAs and clear expectations on deliverables and commitments
Maintain expected productivity and customer satisfaction goals
**What We’re looking for**:
Must have 3+ years of relevant work experience in data reporting & analytics, travel industry preferred.
Should have good analytical and project management skills with innovative approach and ability to think conceptually
Proficiency in MS Office Suite, specifically Advanced Excel and PowerPoint. SQL/Tableau experience will be a plus.
Go-getter who is quick learner, energetic, curious, creative, and proactive
Strong communication (verbal & written) and interpersonal skills
Highly client-focused with the ability to demonstrate attention to detail and focus on quality.
Ability to deal with ambiguity and present/discuss work results in a compelling manner.
Great team player,



Flexibility/ability to adapt in a dynamic environment.
Excellent time management skills required - including ability to set priorities and work in a fast paced, multi-project environment.
Willingness to work adaptable hours, including those needed to support customers in other regions
Location Mexico
Click here to learn more about the benefits we offer in Mexico.
The #TeamGBT Experience
**Work and life**: Find your happy medium at Amex GBT.
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
**Travel perks**: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
And much more!
Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

📌 Mi Analyst (México)
🏢 American Express Global Business Travel
📍 México