As we scale **ClickGrow**, we are looking for a technical, bilingual **Onboarding Specialist** based in Latin America. You will be the face of the company for our newest users, ensuring they find immediate value during their initial trial period.
**Key Responsibilities**
- Lead Kick-off calls. Conduct back-to-back, 30-minute* Zoom sessions with customers who have just started their free trial.
- Guide users through the end-to-end account setup, including API integrations, tracking installations, and dashboard configuration.
- Clearly communicate the value of ClickGrow features while troubleshooting any immediate technical hurdles the user faces.
- Identify common friction points during the setup process and relay feedback to the product team to improve the self-serve experience.
- Review and verify available information
- Ensure utmost confidentiality while handling the Onboarding
- Ensure new clients have access to technical assistance to properly connect and set up their software
- Uphold all verification details on the ClickGrow dashboard by being diligent in reviewing client details and profiles
- Escalate fraud, suspicious activity, or terms of service violations to the appropriate team
- Adapt to evolving requirements, internal policies and operations
**Required Qualifications**
- Based in Latin America (any country)



to align with our primary time zones.
- Two or more years of experience in a similar role is highly preferred
- **Bilingual Proficiency (English C1/C2)**: Exceptional verbal and written English is non-negotiable. You must be comfortable leading technical conversations with the USA and general clients.
- **Technical Aptitude**: Experience with SaaS platforms, basic web technologies, or marketing technology (MarTech) stacks. You should be able to "talk shop" regarding integrations and account settings.
- **Time Management Pro**: Ability to manage a dense calendar of 30-minute sessions, staying energized and punctual throughout the day.
- Detail-oriented and structured thinking
- Strong organizational skills. Being able to manage multiple client cases at once
Pay: $85.00 - $120.00 per hour
Expected hours: 40 per week
Application Question(s):
- How many years of experience do you have in client onboarding or a similar client-facing role?
- On a scale of 1 to 10 (1 = Limited, 10 = Excellent), how would you rate your spoken English fluency?
- If you must, how many days' notice are you required to give your current employer?
- The compensation for this role is positioned between $5 and $7 USD per hour. Does this range align with your expectations?
Work Location: Remote

📌 Onboarding Specialist - Mexico (México)
🏢 DashClicks
📍 México