Call Center Services International is seeking a **Dialer Administrator** to support our high‑volume Collections operations. This role is idóneo for a **young, energetic, tech‑driven individual** who thrives in a fast‑paced, highly dynamic environment and enjoys solving problems on the fly. You’ll join an established team of dialer professionals and play a key role in optimizing outbound strategies across our financing company.
**Activities**:
- Manage daily operations of the predictive dialer system
- Build and maintain calling lists, filters, and campaign logic
- Configure pacing, rules, and dialing strategies to maximize performance
- Ensure compliance with FCC, TCPA, FDCPA, REG‑F, and internal policies
- Develop SQL queries and support CRM‑dialer integrations
- Monitor KPIs, create reports, and analyze campaign performance
- Troubleshoot dialer issues and coordinate with IT/vendors as needed




- Support after‑hours on‑call rotation and maintain system documentation
**Requirements**:
- 2+ years of experience with dialers
- Strong understanding of call centers and outbound operations
- SQL Server or PostgreSQL experience preferred
- Advanced Excel skills (VLOOKUPs, pivots, basic macros)
- Action‑oriented mindset with the ability to think quickly and adapt
- Passion for technology, learning, and continuous improvement
- Experience in automotive finance or collections (preferred)
- Familiarity with Westlake systems and workflows (strong plus)
**Benefits**:
- Schedule Availability: Monday - Sunday from 7:00 am - 9:00 pm
- Salary: $5,000 mxn
- Hybrid position - Otay Location
- Savings Fund
- All law benefits since day 1
Pay: $5,000.00 per week
**Language**:
- Ingles (required)
Work Location: In person

📌 Dialer Administrator (Tijuana)
🏢 Call Center Services International
📍 Tijuana