**Responsibilities**:
- Handle inbound customer calls in a professional and empathetic manner
- Understand customer needs and provide appropriate solutions
- Maintain composure and professionalism in all interactions
- Adapt communication style to match different customer personalities and pacing
**Requirements**:
- Minimum 1+ year of call center experience (inbound sales or customer service preferred)
- Proven experience handling live customer interactions
- Strong verbal communication skills
- Ability to manage tone of voice (calm, clear, confident)
- High level of empathy and emotional intelligence
**Preferred Profile**:
- More mature and professional communication style
- Ability to connect naturally with a customer base that includes older demographics




- Strong relationship-building skills
**Key Skills**:
- Active listening
- Patience and composure
- Adaptability in communication
- Ability to guide conversations without sounding scripted
**Why Join Us?**
- Work in an environment that values quality conversations over volume
- Be part of a team focused on real human connection
- Opportunities for growth in a performance-driven culture
**How to Apply**:
**Job Types**: Full-time, Commission, Permanent
Pay: Up to $26,000.00 per month
Work Location: In person

📌 Customer Experience Specialist (Inbound Sales / Customer Service) (Proyecto Rio Sonora Hermosillo XXI)
🏢 Talent Acquisition
📍 Proyecto Rio Sonora Hermosillo XXI