Company Description LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the integral workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that's built on trust, care, inclusion, and fun – where everyone can succeed.
Join us to transform the way the world works.

Job Description At LinkedIn, our approach to flexible work is cantered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid and will be based in Mexico City, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.
We are seeking a Manager, Customer Success to lead our Hispanic LATAM Customer Success team. This team plays a critical role in ensuring our customers achieve meaningful outcomes with LinkedIn’s Talent solutions.
As a leader, you will be responsible for building, developing, and inspiring a high-performing team of Customer Success Managers (CSMs), while driving customer adoption, engagement, satisfaction, and retention across your portfolio. You will serve as both a strategic leader and a hands-on partner in key customer engagements, helping navigate complex scenarios and ensuring long-term success.
You will also play a key role in shaping regional strategy, driving operational excellence, and influencing cross-functional initiatives across Sales, Product, and Operations.
Responsibilities:
Team Leadership & Talent Development
Lead, coach, and develop a team of Customer Success Managers,



fostering a high-performance and growth-oriented culture

Attract, hire, and retain top talent, while maintaining a strong pipeline for future hiring needs

Model an “always be coaching” mindset, providing ongoing feedback, mentorship, and career development support

Partner with Customer Success leaders across LATAM to drive alignment and share best practices

Customer Outcomes & Impact
Ensure customers achieve measurable outcomes through strong adoption and engagement with LinkedIn Talent solutions

Develop deep expertise in LinkedIn products, customer use cases, and regional market dynamics

Engage directly with senior customer stakeholders to support strategic accounts and mitigate renewal risk

Guide your team through complex customer scenarios, including escalations and executive-level conversations

Business & Operational Leadership
Own the health and performance of your segment, including renewal forecasting, risk management, and retention outcomes

Drive consistent execution against key metrics, including adoption, engagement, churn reduction, and customer value realization

Coach your team to effectively use CRM and Customer Success platforms (e.g., Microsoft Dynamics, Gainsight) to manage customer health, track engagement, and inform decisions

Leverage data and insights to identify trends, improve predictability, and elevate team performance

Lead your team through change, ensuring clarity in priorities, processes, and tools





Identify and implement improvements to post-sales processes, systems, and ways of working within your team and segment

Contribute to regional initiatives and support the rollout of global programs, ensuring strong execution and local adoption

Cross-Functional Partnership
Partner closely with Sales leadership to align on account strategy, customer health, and business goals

Collaborate with cross-functional teams (e.g., Product, Operations, Marketing) to represent the voice of the customer and drive improvements

Contribute to regional and global initiatives, ensuring effective execution and local relevance

Qualifications Basic Qualifications:
Fluent in Spanish and English

7+ years of customer-facing experience in a SaaS, technology, or related industry

1+ year of people management experience or demonstrated leadership through cross-functional initiatives

Preferred Qualifications:
Portuguese proficiency is a plus

Experience in recruitment technology, HR tech, or learning and development solutions

Strong understanding of the LATAM market and operating within a global organization

Proven ability to lead teams through change and drive business outcomes in a matrixed environment

Strong communication and influencing skills, with the ability to engage effectively with internal and customer stakeholders

Additional Information Global Data Privacy Notice and Compliance Posters for Job Candidates
Please use this link to access documents that provide information about how LinkedIn handles the personal data of employees and job applicants, as well as the E-Verify Participation Notice and the Department of Justice Immigrant and Employee Rights Section Right to Work posters: https://www.linkedin.com/legal/candidate-portal.

📌 Manager, Customer Success (Cuajimalpa de Morelos)
🏢 Linkedin
📍 Cuajimalpa de Morelos