Conducts orientation processes for new hire agents and creates essential presentations tailored to program requirements. Facilitates learning plans to prepare company members to fulfill tier 1 tasks while accommodating the needs of learners and the company. Identify learning opportunities and training gaps.
Responsibilities and functions
Facilitate training for new hires while identifying and addressing areas of opportunity, risks, and future potential to support the operation.
Create training presentations tailored to the four adult learning styles, supporting comprehensive learning plans.
Gauge effectiveness of the training content and communicate areas of opportunity in all training-related activities.
Use LMS platforms to assign and complete courses and export results.
Manage training administrative duties including payroll, risk documentation, attendance tracking, adhering to consequence matrices, and conducting necessary discussions with Ambassadors.
Provide feedback to Ambassadors following SMART methodology.
Supervise, support and engage with Ambassadors as needed.
Develop training analysis,
projects and initiatives to enhance the development of program agents.
Act as a role model for the company by applying Confie’s values.
Requirements Bachelor's degree (Desirable)
Advanced English level
Specialized knowledge:
Basic Instructional Design
Basic LMS knowledge
Basic knowledge on Authoring tools (I.E. Articulate 360)
Computer knowledge
Microsoft Office (Excel, Word, PowerPoint, Forms, Outlook, Teams)
Google Slides
Experience: 1 to 3 years of experience in training or education-related fields
Service oriented
Problem solving
Attention to detail
Benefits Competitive weekly salary
Excellent location (Zona Río, Tijuana)
Legal benefits
Christmas bonus
Savings fund
Profit sharing (PTU)
Vacation days
Vacation premium
Extra paid days off
Private medical insurance and preventative care
Friendly work environment
Financing and discounts at local restaurants and coffee shops
Growth opportunities
📌 BPO Jr. Trainer (Tijuana)
🏢 Confie TA Admin
📍 Tijuana
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