Join Vonage and help us innovate cloud communications for businesses worldwide! Vonage has built its successful global Support teams on individuals with technical savviness, superior customer relationship skills, and a passion for learning. We challenge our Support Engineers to provide a customer experience that leaves our users impressed, loyal and true advocates of our company!

Why this role matters

As an API/SDK Video Support Engineer at Vonage, you will provide first-class technical support to our rapidly growing strategic customer base, integrating our real-time communication APIs and SDKs.

IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW…….

What you will do

Investigate, troubleshoot, diagnose and resolve technical issues related to customer API and SDK implementations

Communicate effectively (both verbal and written) with our customers and internal stakeholders

Problem solver, have a natural curiosity and demonstrate the ability to learn rapidly

Contribute to internal and external knowledge bases

Collaborate with your team to identify bugs and escalate to next-level support

Communicate well with different audiences (developers, technical and non-technical users)

What you must have:

Bachelor’s Degree in Computer Science or equivalent

At least 3-5 years experience in technical support, customer success or technical account management role within the Telecommunications or SAAS sectors

Experience supporting or implementing APIs or SDKs





Experience with IP-based real-time multimedia communication technologies and protocols, including VoIP, SIP, RTP, WebRTC, WebSockets

Capable of troubleshooting client and server-side code

Any of the following is a huge plus:

Experience with other programming languages: PHP, Python, Ruby, Node

JavaScript, iOS or Android development experience

Experience building applications using iOS, Android or Javascript

Conceptual understanding of the principles of good software design

There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.

To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice .

Who we are:

Vonage is a integral cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

📌 Senior Technical Support Engineer (Toluca de Lerdo)
🏢 Vonage
📍 Toluca de Lerdo