Job Title: Bilingual Medical Virtual Assistant

Job Code: [PI-WAT]

Position Type: Part-Time

Work Hours: 9:30 AM – 1:30 PM Eastern Daylight Time, Monday – Friday

Salary range: $6–$8 per hour (commensurate with experience)

This remote position supports both clinical operations initiatives, playing a vital role in building client relationships, and managing front-desk responsibilities

Job Responsibilities:
- Handle appointment scheduling, confirmations, and reminders via phone, text, or email.
- Manage patient intake and front desk communications, ensuring smooth onboarding and client interaction.
- Maintain accurate and confidential patient records and files.
- Support insurance verification, pre-authorizations, and billing coordination, including following up on claims when needed.
- Serve as the primary point of contact for patient outreach and follow-ups with families or guardians.
- Utilize telehealth platforms to assist with session coordination and troubleshooting.
- Answer inbound calls in a professional, friendly, and bilingual manner.




- Prioritize and respond to emails, texts, and client inquiries efficiently.
- Ensure clear and compassionate communication with clients and their families.
- Lead outreach effort via email and phone by connecting with local preschools, schools, pediatricians, neurologists, other healthcare providers, and community centers

Requirements
- Fluent in English and Spanish (spoken and written) – a must.
- Previous experience in a healthcare setting or with ABA therapy is preferred, but not required.
- Comfortable handling insurance processes, including pre-authorizations and verifications.
- Strong communication and interpersonal skills with the ability to speak confidently with clients and providers.
- Familiarity with Google Workspace (Docs, Sheets, Calendar, Gmail) and telehealth platforms.
- Experience with or willingness to learn Central Reach (preferred).
- Experience managing social media accounts for a business or practi

📌 Bilingual Medical Virtual Assistant (México)
🏢 Winning Assistants
📍 México