WE’RE HIRING AS A DESKTOP SUPPORT TECHNICIAN AT DURANGO, MEXICO!

Job Title: Desktop Support Technician
Travel Required: Yes – up to 150 miles between offices (mileage reimbursed per policy)
Job Type: Full-Time
Location: Calle 5 de Mayo # 707 Poniente, Colonia Vicente Guerrero Centro. C.P. 34890
Excis is a general IT support leader globally, driven by innovation and collaboration. We’re looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day.
• Client in 190+ countries
• 6000+ Engineers
• 200+ Enterprise Clients
We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.
Start your journey with Excis and grow with us!
What You’ll Do:

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• Provide IT support for incidents, service requests, and general queries via phone, remote access, email, and onsite visits; resolve issues using ServiceNow and document actions accordingly.
• Deploy and maintain IT equipment (PCs, laptops, Cisco phones, mobile devices, etc.), support application rollouts, perform asset management, and act as a liaison between IT Operations, customers, and external service providers.
• Perform reporting and management tasks,



including escalation handling, SLA adherence tracking, knowledge sharing, and maintaining internal IT processes and documentation.
Requirements
What you need

3–5 years of experience in IT support roles

Proficiency with Windows 10, macOS, and Microsoft Office Suite

Imaging and deploying Windows OS

Understanding of basic networking concepts (TCP/IP, Ethernet, Windows Networking)

Experience supporting networked printers and AV systems

Familiarity with asset management and inventory tracking

Outstanding customer service and interpersonal communication skills

Strong organizational and multitasking abilities

Ability to lift and move equipment up to 50 lbs

Must have a valid driver’s license and access to a personal vehicle

Preferred Qualifications:

Experience in automotive manufacturing industry preferred

MCP and/or A+ Certifications

Experience in a help desk or call centre environment

Skilled in spreadsheet and reporting tools

Strong written documentation and reporting abilities

Experience supporting executive-level users

Benefits
Why Join Us?
This is a hands-on role in a collaborative environment where your contributions directly impact user satisfaction and operational success. You'll work with a diverse team and have the opportunity to expand your technical knowledge while supporting a variety of technologies and users.

📌 Desktop Support TechnicianMX (Vicente Guerrero)
🏢 Excis Compliance
📍 Vicente Guerrero