Role title Contact Center Specialist (Spec)

Role description The Contact Center Specialist serves as the first point of contact for patients and customers,

providing exceptionalservice through inbound and outbound calls. The role supports patient

scheduling, registration, appointment management, information requests, and issue

resolution while ensuring a positive patient experience and adherence to healthcare

regulations and organizational standards.

Job-family Customer Service

Reporting authority Team leader

Direct reports NA

Headcount span Direct span: NA

Rolled-up span: NA

Project span NA

Site responsibility NA

About AGS

AGS Health is a leading technology-enabled revenue cycle management (RCM) company that partners with healthcare organizations to

optimize financial performance and operational efficiency. The company leverages advanced technologies—including AI-driven coding,

analytics, and automation—to deliver solutions across patient access, medical coding, billing, clinical documentation improvement, and

denial management.





With a general workforce of over 16,000 professionals and delivery centers in India, the Philippines, and the U.S., AGS Health serves more

than 150 healthcare organizations, including many of the top hospitals and health systems in the United States. Backed by Blackstone,

AGS Health is at the forefront of digital transformation in healthcare revenue operations, driving measurable improvements in accuracy,

compliance, and revenue recovery.

Detailed responsibilities

• Answer high-volume inbound calls from patients, providers, and healthcare consumersin a professional and courteous

manner.

• Schedule, reschedule, and cancel patient appointments across Baylor Scott & White Health facilities and clinics.

• Provide accurate information regarding healthcare services, providers, locations, and procedures.

• Verify patient demographics, insurance information, and registration details.

• Resolve customer concerns and inquir

📌 Contact Center Specialist (Guadalajara)
🏢 Gracemark Solutions
📍 Guadalajara