We are seeking a reliable, organized, and proactive Guest Services & Cleaning Operations Coordinator to manage guest communication and cleaning operations for our properties.
This position requires fluent English, both written and spoken, as you will communicate directly with English-speaking guests on a daily basis.
Responsibilities
- Monitor and respond to guest messages, questions, and concerns promptly and professionally.
- Communicate with guests in fluent written and spoken English.
- Resolve guest concerns and coordinate solutions quickly.
- Coordinate cleaning schedules and property turnovers.
- Ensure properties are properly cleaned and ready before guest arrival.
- Follow up with cleaners and verify that cleaning standards are met.
- Recruit and coordinate new cleaners when needed.
- Maintain a reliable network of cleaners and backup personnel.
- Handle last-minute cleaning or scheduling issues.
- Track cleaning assignments and confirm completion.
- Report maintenance or property issues to the appropriate team member.
- Maintain high standards for cleanliness and guest satisfaction.
Qualifications
- Fluent English required — must be able to speak, read, and write English professionally.
- Strong written communication skills are required.
- Previous experience in hospitality, Airbnb/short-term rentals, property management, customer service, or cleaning coordination is preferred.
- Strong customer service and problem-solving skills.
- Highly organized and able to manage multiple tasks at the same time.
- Comfortable handling guest complaints professionally.
- Ability to coordinate and manage cleaning personnel.
- Reliable, responsive, and able to work independently.
- Strong attention to detail and follow-through.
- Comfortable using messaging platforms, computers, and online property-management tools.
Idóneo Candidate
The ideal candidate is highly responsive, professional, organized, and solution-oriented. You should be comfortable communi