Schedule: FT
Job Type: Hybrid
Salary Type: Salary
Req #: 2500
About the Role

Transplace, an Uber Freight company, is looking for experienced customer service and logistics professionals to join our Brokerage team in Monterrey.

This role is also a great opportunity for recent graduates or individuals looking to build and develop their career in logistics, transportation, or supply chain.

In this role, you will be part of a high-performing team that supports a portfolio of 40+ customers , ensuring freight is moved efficiently, cost-effectively, and with the right carrier capacity in place. You will play a key role in balancing service, cost, and capacity while helping customers achieve reliable and optimized transportation outcomes.

This is a fast-paced, high-impact environment where you will gain exposure to end-to-end transportation operations across import, export, and U.S. domestic freight.

Location: Monterrey, MX (Hybrid – 3 days in office / 2 days remote)

Work Schedule:

Evening shift: 4:00 PM – 12:00 AM

Rotational schedule including weekends

2 days off per week (rotational)

This schedule supports our customers’ operational needs while offering flexibility through rotating days off.

What the Candidate Will Do

Secure carrier capacity for assigned loads and customer shipments

Communicate with carriers to influence capacity during tight market conditions

Monitor shipments from pickup through delivery, ensuring on-time performance

Update shipment status in the system (pickup, in transit, delivered, empty, etc.)

Communicate proactively with shippers and receivers regarding shipment status changes

Reschedule appointments when needed to ensure service continuity

Build and maintain strong relationships with carriers, shippers, and receivers

Manage detention and expedite approvals when required

Negotiate rates with carriers and customers for spot shipments

Train customers and carriers on TMS tools and workflows





Identify performance trends across carriers and customers and recommend improvements

Support shipment coordination across multiple nodes (shipper, cross-dock, DC, store)

Assist in onboarding new customers, vendors, and receivers

Create and maintain SOPs and internal process documentation

Demonstrate ownership of assigned accounts and business segments

Basic Qualifications

1+ years of experience in logistics, transportation, or customer service

Bachelor’s degree required

Strong negotiation and communication skills

Intermediate to Advanced proficiency in Spanish and English (written, verbal, and presentation skills)

Proficient in Microsoft Excel (VLOOKUP, Pivot Tables, advanced formulas)

Preferred Qualifications

3+ years of experience in logistics, transportation, or customer service

Understanding of freight and transportation operations (import/export and domestic)

Experience with reporting and analytics (BI tools, data validation, insights)

Strong Microsoft Excel skills (VLOOKUP, Pivot Tables, advanced formulas)

SAP experience is a plus

About Uber Freight

Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com.

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EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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