Job Title: Desktop Support Technician
Travel Required: Yes – up to 150 miles between offices (mileage reimbursed per policy)
Job Type: Full-Time
We are seeking a skilled Desktop Support Technician to join our team and provide top-notch hardware and software support to employees and new hires across multiple locations. This individual will play a key role in maintaining and managing IT assets, providing end-user support, and ensuring smooth IT operations. The adecuado candidate is highly organized, adaptable, customer-focused, and thrives in a fast-paced, dynamic environment.
Key Responsibilities:

Provide onsite and remote support for Windows and Apple laptops/desktops (IMAC – Installations, Moves, Additions, and Changes)

Troubleshoot and resolve issues on Windows, macOS, and mobile devices

Manage hardware refreshes, warranty repairs, and equipment redeployment

Handle printer installation, configuration, and break/fix support

Oversee inventory, asset tagging, and depot operations

Coordinate equipment shipments, returns, and asset reclaim

Support executive/VIP users and perform AV system health checks

Provide walk-up support and assist with onboarding new hires

Maintain asset management systems and provide weekly inventory/outflow reports

Collaborate with external vendors for hardware repairs and field dispatch

Ensure all service requests and incidents are tracked and resolved in a timely manner





Maintain compliance with internal standards and policies

Requirements
Required Qualifications:

3–5 years of experience in IT support roles

Proficiency with Windows 10, macOS, and Microsoft Office Suite

Imaging and deploying Windows OS

Understanding of basic networking concepts (TCP/IP, Ethernet, Windows Networking)

Experience supporting networked printers and AV systems

Familiarity with asset management and inventory tracking

Outstanding customer service and interpersonal communication skills

Strong organizational and multitasking abilities

Ability to lift and move equipment up to 50 lbs

Must have a valid driver’s license and access to a personal vehicle

Preferred Qualifications:

Experience in automotive manufacturing industry preferred

MCP and/or A+ Certifications

Experience in a help desk or call center environment

Skilled in spreadsheet and reporting tools

Strong written documentation and reporting abilities

Experience supporting executive-level users

Benefits
Why Join Us?
This is a hands-on role in a collaborative environment where your contributions directly impact user satisfaction and operational success. You'll work with a diverse team and have the opportunity to expand your technical knowledge while supporting a variety of technologies and users.

📌 Desktop Support TechnicianMX (Durango)
🏢 Excis Compliance
📍 Durango