Easy Lemon is a rapidly growing U.S.-based Lemon Law firm dedicated to helping consumers resolve claims involving defective vehicles. Our mission is to provide exceptional client service while making the legal process as simple, transparent, and stress-free as possible.
As we continue to grow, we are looking for a highly organized, empathetic, and client-focused Client Support Specialist to join our remote team. This position is ideal for someone who enjoys working directly with clients, managing multiple cases, coordinating with internal teams, and ensuring cases move forward efficiently.
Previous U.S. Lemon Law experience is preferred but not required. We provide comprehensive training on our processes and the fundamentals of U.S. Lemon Law.
About the Role
As a Client Support Specialist, you will be responsible for managing an assigned caseload and serving as a key point of contact for clients throughout their Lemon Law claim. You will monitor case progress, provide updates, address client questions, gather necessary information and documentation,
and coordinate with internal legal and operations teams.
This is a high-volume, client-facing position that requires approximately 30–40 client calls per day. The adecuado candidate is comfortable managing a large caseload, communicating with clients throughout the day, staying organized, and proactively identifying what needs to be done to keep cases moving.
Responsibilities
- Serve as a primary point of contact for clients throughout the claims process
- Communicate with clients professionally and effectively via phone, email, and SMS
- Handle approximately 30–40 client calls per day
- Provide timely and accurate case updates
- Respond to client questions and concerns with professionalism and empathy
- Collect, review, and follow up on required documents and information
- Maintain accurate and detailed case notes in CRM and case management systems
- Coordinate with attorneys, paralegals, and other