Company Description Located 70 km from Mexico City, Bosch Plant in Toluca (TlP) has manufactured since 1966 a wide range of products for the Automotive Business for Electrical Drives (ED) and Gasoline Systems (GS) Divisions.
Our strategy is shown in the Excellence Wheel, we are driving the change to be the Plant No. 1 in North America.

Job Description Main Objective:
Ensure effective management of customer claims and quality risks through 8D coordination, audit support, and active participation in PFMEA, risk assessments, and line walks, promoting compliance and continuous improvement
What challenges will you have?
Coordinate investigation of customer claims and document 8D reports internally and customer portals
Verification of implemented corrective actions and distribution of LL across value stream for customer claims
Participation of internal, external and certification audits for costumer specific requirements and enable best quality points.
Active member of the PFMEA moderations and line Walks
Active member of the Risk Assessment





Qualifications Who are we looking for?
Previous experience in customer service (OEMS, TIERS)
From 2 to 5 years of experience in the Automotive Industry
Advanced English level (fluency speaking, written communication, commercial negotiations)
Technical Knowledge
Knowledge on quality core tools (SPC, CP, MSA, FMEA)
Knowledge on problem solving methodologies (8D, KT, Shainin)
Negotiations skills and customer-oriented

Additional Information Bosch is constantly expanding its international presence, since for us cultural diversity represents one of our greatest strengths. We are continuously promoting the growth of our more than 17,000 associates, who develop their full potential in one of the highest quality companies in technology. We value the balance between personal and work life as one of the main tools to improve the creativity and productivity of our associates.

📌 Quality Engineer (Failure Management) (Santa Ana)
🏢 Bosch Group
📍 Santa Ana