About us
Dyson is a general technology enterprise. We solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better. We’re growing fast and our ambition is huge – more categories, more locations and more people. Dyson launched in Mexico in 2018 as our first step in to Latin America. Our Mexico office is located in the Polanco area of Mexico City and our expanding team is a key contributor in helping us deliver growth throughout the market.
We're committed to our campus culture and want to have people collaborating, developing, and learning from each other. By having everyone on campus together, we have been able to nurture a fantastic social and dynamic environment.
About the role
About the role
The SOP Analyst owns the customer order lifecycle end to end — from entry through fulfillment — ensuring accuracy, timeliness, and strong customer service for Mexico and LATAM. The role combines hands-on order management with reporting, KPI governance, and process improvement, partnering closely with Sales, Supply Chain, Logistics,
Customer Service, Finance, and Distribution to keep order-to-cash running smoothly and drive continuous improvement.
Core Responsibilities:
Order Management
Manage the full order cycle in ERP systems (SAP or equivalent), from entry through delivery.
Validate pricing and policy compliance; resolve order blocks and transactional exceptions.
Coordinate order releases with warehouses and distribution partners.
Customer & Business Support
Act as the primary point of contact for Sales and Customer Service on order matters.
Support new customer onboarding and manage fulfillment escalations.
Coordinate with business process outsourcing (BPO) partners as needed.
Reporting & Analytics
Deliver daily, weekly, and monthly operational reporting; monitor KPIs and SLA performance.
Analyze order trends, backlog, and service levels; build dashboards for leadership visibility.
Support management presentatio
📌 Supply Chain Operations, Senior Analyst (Ciudad de México)
🏢 Dyson
📍 Ciudad de México
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.