C.H. Robinson is seeking a Supervisor Service Delivery to lead one of our teams in Monterrey.
As a Supervisor Service Delivery, you will be responsible for executing the Service Delivery strategy for an assigned customer portfolio, ensuring alignment with customer SLAs and expectations. In this role, you will support a diverse portfolio of four customer accounts and lead a team of approximately eight direct reports. You will partner closely with customers and internal stakeholders across RMS, NAST, and Integral Forwarding while balancing competing priorities, resource allocation, operational performance, and team development.
This is an exciting opportunity for a leader who thrives in a dynamic environment, enjoys managing complex customer relationships, and can successfully navigate multiple priorities. Success in this role requires strong stakeholder management, exceptional prioritization skills, and the ability to adapt to diverse customer needs and operating models.
Application Deadline: Friday, August 28.
DUTIES AND RESPONSIBILITIES




The duties and responsibilities of this position consists of, but are not limited to, the following:
Business Strategy:
Drive consistent execution that meets Service Delivery requirements and expectations
Leverage Operations Dashboards and internal analytics to identify service excellence opportunities, performance gaps, and improvement actions
Utilize continuous improvement methodologies to monitor and manage service delivery KPIs
Identify recurring service interruptions and customer issues, conduct root cause analysis, and implement corrective and preventive actions
Serve as the key operational contact for customers and maintain strong customer relationships
Manage operational priorities, escalations, and customer commitments across four customer accounts simultaneously
Partner with stakeholders across RMS, NAST, Global Forwarding, and customer organizations to drive service excellence and business results
Team Leadership:
Lead dire

📌 Supervisor Service Delivery (Monterrey)
🏢 C.H. Robinson
📍 Monterrey