Reporting & Location
Report to Regional Digital Solutions Director
Monterrey, Mexico
Mission
Our ideal candidate loves using Microsoft Dynamics 365 CE & Power Platform to drive our commercial operations. We are seeking a talented and passionate D365 Analyst to join our integral team based in Antwerp. The ideal candidate brings in functional analysis and implementation experience of Dynamics 365 Sales, Marketing, and the Microsoft Power Platform.
Main accountabilities
Shape the functional design and continuous improvement of Dynamics 365 Sales, Marketing, and Power Platform solutions to align with business objectives and deliver best-in-class processes
Optimize the current implementation of D365 according to the needs of Azelis
As a functional expert for Sales & Marketing, understand the various components and processes in use and support our commercial operations to achieve best practice processes using D365
Deliver end user training and create/maintain functional training materials
Work with business on identifying and improving the ease-of-use of D365
Provide insights into user needs related to D365 and recommend enhancements
Support the team in solving requests & incidents while keeping stakeholders informed
You are an ambassador of Azelis digital products. Engage with Azelis business to raise Azelis’ overall digital capabilities
Experience & Education
3+ years of hands-on experience as a Microsoft Dynamics CRM consultant or analyst in multiple CRM implementations
Experience with Power Platform, Power Automate, Customer Voice & Copilot is preferred
Excellent communication, interpersonal and presentation skills
Strong analytical and problem-solving skills, with a keen eye for detail
Knowledge of Agile working methodologies
Bachelor/master’s degree in information systems or similar through experience
Attractive to this role
The ability to shape the next generation CRM experience for our commercial people across the globe. Our entrepreneurial culture ensures your inpu