Lead CX discovery workshops and requirements gathering sessions with business stakeholders
Analyze customer journeys and identify opportunities for experience improvement
Define business processes, functional requirements, and solution roadmaps
Design and recommend Salesforce-based CX solutions across Sales, Service, Marketing, Experience, and Data platforms
Collaborate with architects, developers, and project teams to ensure successful solution delivery
Drive stakeholder alignment, change management, and user adoption initiatives
Support testing, training, deployment, and post-implementation optimization activities
Provide consulting expertise during presales, solutioning, and transformation engagements
Requirements
~11 to 15 years of overall professional experience
~ Strong experience in Customer Experience (CX) consulting and digital transformation programs
~ Deep understanding of CRM and customer engagement processes
~ Hands-on expertise in the Salesforce ecosystem and multi-cloud implementations
~ Experience in customer journey mapping, business process design,



and requirements management
~ Strong stakeholder management and executive communication skills
~ Ability to bridge business and technology teams effectively
~ Experience working in general and cross-functional delivery environments
~ Bachelor's Degree in Engineering, Business Management, Information Systems, or a related field
~ Resilience, emotional intelligence, and focus on agile delivery
~ Deep understanding of the difference between coding and engineering
~ Advanced oral English
~ Advanced Spanish
~ Salesforce certifications are highly preferred
~ Experience in Manufacturing, Automotive, Consumer Goods, Retail, or similar industries
~ Exposure to Customer Data Platforms (CDP), Personalization, AI, and Analytics solutions
~ Experience leading large-scale transformation programs across multiple geographies
~ MBA or equivalent postgraduate qualification is desired
~ Familiarity with cloud-native foundat

📌 Senior Business Analyst (Monterrey)
🏢 Jobtailor
📍 Monterrey