This role will lead the strategy and execution of Amazon.com.mx customers payment experience, focusing on optimizing payment journeys, improving acceptance rates, and driving payment method adoption. 1) Payment Experience Management:
~ 2) Performance Optimization:
~ Collaborate with Payment Business Operations, Fraud & Abuse, Technology, Prime, and Prime Video teams to optimize key metrics.
~ Partner with data analytics to develop and track key performance metrics.
~ Manage relationships with internal stakeholders across Retail and Digital businesses.
~ Partner with Product Managers to define and execute UX strategy for all payment methods.
~3) Strategic Planning:
~ Define and implement friction less payments UX
~ Lead payment initiatives for Retail and Digital services including Prime and Prime Video




~ Create and maintain dashboards for tracking payment performance.
~ Provide data-driven recommendations for experience improvements
We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.
5+ years of program or project management experience
~+Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

📌 Program Management Director (Ciudad de México)
🏢 Amazon
📍 Ciudad de México